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- Tasks: Provide top-notch customer service and develop innovative campaigns to recruit and retain members.
- Company: Join a unique, non-profit gym that values community and support.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a motivated team that genuinely cares about its members and each other.
- Why this job: Make a real difference in people's fitness journeys while working in a fun, friendly atmosphere.
- Qualifications: Experience in customer service or sales is preferred; great communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Job Purpose: To work within a dedicated team to provide excellent customer service to all new and established members. To be knowledgeable about Colets, its offerings, its beginning and its ethos. To ensure that we continue to successfully source and recruit new members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system. To ensure that we continue to successfully retain all members through innovative campaigns whilst offering the very best level of service to our current membership base using our CRM system ensuring tasks are complete in conjunction with the Guest, Prospect and Member follow up expectations. To meet membership KPIs through teamwork and work alongside other departments to ensure all staff are aware of our campaigns and goals. At times, you may be asked to complete tasks that fall outside of the remit below that are deemed fair and reasonable in line with your position at Colets.
Role and Responsibilities:
- Always Provide excellent Customer Service
- To develop and implement campaigns to recruit new members
- Complete and follow up on membership tours. Assist in the new member follow-up series.
- Complete and maintain regular competitor analysis for all areas of our business
- To utilize Ezrunner to identify and contact web/phone/walk-in enquiries
- To be able to run reports in software with complete accuracy.
- Customer Service; Identify customers needs and respond proactively to member concerns
- Come up with ideas to enhance member journey and ways to communicate with members
- 7 day calls for new members to ensure certain criteria has been met:
- Induction
- PARQ
- Member Referral/Guest Passes
People - Support your fellow colleagues
Operations - Utilize Ezrunner to identify and contact web/phone/walk-in enquiries.
Cultural / Values: As a part of the Colets Team, commit to the company values and personality.
Our Values:
- Welcoming: We do things a little differently around here, not just another corporate gym
- Supportive: Of our community, members and each other. We genuinely care
- Independent: We are inclusive, unpretentious and trustworthy. Not for profit
Our Personality:
- Motivated: Engaged, part of the family and driven to make a genuine contribution
- Friendly: Outgoing, enthusiastic and able to engage with both colleagues & customers
- Proud: Positive has a can do energy that brightens up those around them
Be aware of the core business anchors of Colets and assist your manager in embedding them into your department:
- Create the right environment
- Create a Great place to work
- Go beyond customer satisfaction
- Personalise every journey
- Generate extra profit to fuel growth
- Commit to our goal of a unified Team & Growing the business
KPIs:
- Achieve Net Membership Growth as set by HOD
- Achieve individual KPIs as set by HOD
- Self Generated Member Referrals
- NPS & ENPS score
Qualifications / Educational Requirements: Experience in Customer Service / Sales / Retention preferable
Preferred Skills:
- Excellent communication skills
- Great communication skills, spoken as well as written
- Proficient in Excel
- Great work ethic and able to work autonomously
- Be motivated and motivational
- Team player
Locations
Sales Membership Consultant in Guildford, Surrey employer: Colets Health and Fitness
Contact Detail:
Colets Health and Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Membership Consultant in Guildford, Surrey
✨Tip Number 1
Get to know the company inside out! Research Colets, its ethos, and what makes it unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle member concerns or inquiries. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Show off your creativity! Come up with innovative ideas for member recruitment campaigns or ways to enhance the member journey. This will demonstrate your proactive approach and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use the CRM system like a pro!
We think you need these skills to ace Sales Membership Consultant in Guildford, Surrey
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know all about Colets and what we stand for. Familiarise yourself with our ethos and offerings so you can show us you're genuinely interested in being part of the team.
Tailor Your Application: Don’t just send a generic application! Make sure to highlight your customer service experience and how it aligns with our values. We want to see how you can contribute to our mission of providing excellent service to our members.
Show Off Your Skills: Use your written application to showcase your communication skills. Whether it's through clear and concise language or a friendly tone, let your personality shine through. Remember, we’re looking for someone who’s not just skilled but also a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Colets Health and Fitness
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Colets' offerings and ethos. Familiarise yourself with their membership services and any recent campaigns they've launched. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or resolved member concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your skills in action.
✨Be a Team Player
Since teamwork is crucial for this role, think of instances where you collaborated effectively with colleagues. Highlight how you supported others and contributed to achieving team goals, as this aligns with Colets' values of being supportive and motivated.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, upcoming campaigns, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture fits you.