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- Tasks: Lead the team and ensure a fantastic experience for our members every day.
- Company: Join a welcoming, independent health club that values community and well-being.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a fun, dynamic setting.
- Qualifications: Experience in customer service and a passion for health and fitness are key.
- Other info: Be part of a motivated team committed to creating a unique fitness experience.
The predicted salary is between 30000 - 42000 £ per year.
About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
- Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally.
- Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant manager.
- People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed.
- Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure health and safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Carry out pool tests and support various departments during peak times. Supervise events and ensure club security. Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored.
- Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Cultural/Values: Commit to the company’s values and personality, embedding them into your role.
Our Values:
- Independent: Not-for-profit, inclusive, unpretentious, and trustworthy.
- Supportive: Genuinely caring for our community, members, and each other.
- Welcoming: Doing things differently - not just another corporate gym.
- United: Building a capable team committed to our vision.
Our Personality:
- Friendly: Enthusiastically engaging with both colleagues and members.
- Motivated: Bringing a positive, can-do energy.
- Proud: Driven to contribute as part of the team.
Our Anchors: Create the right environment. Be a great place to work. Go beyond member satisfaction. Fuel surplus to reinvest.
KPIs: Member NPS.
Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred).
Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of health and safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure.
Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment.
Duty Manager employer: Colets Health and Fitness
Contact Detail:
Colets Health and Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the fitness and leisure industry. Attend local events or join online groups where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the club's values and culture so you can show how you fit right in. Think of examples from your past experiences that highlight your leadership and customer service skills.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in being part of our community. Plus, it makes it easier for us to see your application and get back to you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Just keep it friendly and professional!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our values.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Duty Manager role. Mention specific examples that demonstrate your leadership and customer service abilities.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Colets Health and Fitness
✨Know the Club Inside Out
Before your interview, take some time to research the health club's values and services. Familiarise yourself with their approach to fitness and well-being, as well as their commitment to being a supportive and welcoming environment. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to inspire others and create a positive atmosphere, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle emergencies. Think of specific scenarios where you've had to act quickly or manage a crisis. Practising these responses will help you feel more confident and articulate during the interview.
✨Emphasise Your Customer Service Experience
Since member experience is key, be ready to discuss your customer service background. Share stories that illustrate your ability to build relationships, handle complaints, and ensure a friendly environment. This will show that you understand the importance of member satisfaction in a not-for-profit setting.
