At a Glance
- Tasks: Oversee daily operations and ensure a welcoming environment for members.
- Company: A supportive, independent health club focused on personalised fitness.
- Benefits: Competitive pay, flexible hours, and a friendly team atmosphere.
- Other info: Join a community that values well-being and personal growth.
- Why this job: Make a difference in people's fitness journeys while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for health and fitness.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
About Us:
Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We provide a personalised approach to fitness and well-being, creating an environment where members and staff feel valued and inspired.
Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift.
Address member feedback and resolve issues promptly and professionally.
Build positive relationships with members, ensuring a friendly and personalised experience.
Handle complaints and follow up with the relevant manager.
People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values.
Support and supervise team members, assisting with lunch cover as needed.
Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning.
Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager.
Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards.
Ensure health and safety compliance across all areas.
Act as Incident Manager and lead during emergencies, including fire evacuations.
Manage opening and closing procedures, ensuring security at all times.
Carry out pool tests and support various departments during peak times.
Supervise events and ensure club security.
Promptly prepare activity areas, ensuring equipment is safely set up, dismantled, and stored.
Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units.
Cultural/Values: Commit to the company's values and personality, embedding them into your role.
Our Values:
Independent: Not-for-profit, inclusive, unpretentious, and trustworthy.
Supportive: Genuinely caring for our community, members, and each other.
Welcoming: Doing things differently—not just another corporate gym.
United: Building a capable team committed to our vision.
Our Personality: Friendly: Enthusiastically engaging with both colleagues and members.
Motivated: Bringing a positive, can-do energy.
Proud: Driven to contribute as part of the team.
Our Anchors: Create the right environment. Be a great place to work.
Go beyond member satisfaction.
Fuel surplus to reinvest. KPIs: Member NPS.Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred.
Fire Warden certification.
Customer Service training (preferred).
Preferred
Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality.
Leadership and communication skills to inspire and motivate a team.
Knowledge of health and safety regulations (training can be provided).Food Hygiene qualification (or willingness to obtain one).Ability to multitask and remain calm under pressure.
Personal Qualities: Motivated, friendly, and approachable.
Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities.
Passionate about making a difference in a not-for-profit environment.
Duty Manager in Thames Ditton employer: Colets Health and Fitness
Colets is an exceptional employer that prioritises a collaborative and innovative work culture, making it an ideal place for a Senior IT Technician to thrive. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a supportive environment that values your contributions to enhancing our IT ecosystem. Located in a vibrant community, Colets offers a unique chance to make a meaningful impact on the technology experience for staff, members, and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Thames Ditton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the health club on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Show your passion for fitness and well-being during interviews. Share personal stories about how you've helped others achieve their goals, as this aligns perfectly with our supportive culture.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're genuinely interested in the role and the organisation, which we absolutely love!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our community.
We think you need these skills to ace Duty Manager in Thames Ditton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about fitness and well-being, so share your personal experiences or motivations that align with our values.
Tailor Your CV:Make sure your CV is tailored specifically for the Duty Manager position. Highlight relevant experience and skills that match the job description. We love seeing how your background fits into our welcoming and supportive environment!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our health club. Remember, we’re looking for someone who can inspire both members and staff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our independent health club community in Thames Ditton.
How to prepare for a job interview at Colets Health and Fitness
✨Know the Company Inside Out
Before your interview, take some time to research the health club thoroughly. Understand its values, mission, and what makes it unique as a not-for-profit organisation. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Duty Manager, you'll be interacting with both members and staff regularly. Be prepared to share examples of how you've successfully managed teams or resolved conflicts in the past. Highlighting your ability to create a welcoming and supportive environment will resonate well with them.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a member complaint or a staffing issue. Think through potential scenarios beforehand and outline your thought process. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the club's culture, team dynamics, or future goals. This shows that you’re not just interested in the job, but also in contributing to the club’s success and growth.
