At a Glance
- Tasks: Lead a vibrant team and create an inviting atmosphere for customers at Liquorland.
- Company: Join one of Australia’s leading liquor retailers with a supportive culture.
- Benefits: Enjoy discounts, recognition rewards, and opportunities for career development.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Dive into the exciting world of liquor brands while making genuine connections.
- Qualifications: Experience in fast-paced retail or hospitality and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We’re Liquorland. A working day here is as varied as the range of local and imported brands you’ll offer customers. From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve.
About the Role
Can you tell an Ale from a Lager, or a Merlot from a Shiraz? Or just excited to dive into the world of fantastic liquor brands that serves the nation? Join Liquorland as a Store Manager and take your retail leadership to the next level with one of Australia’s leading liquor retailers.
As a Store Manager, you'll display your flair for creating eye-catching stock setups, energize your team, and foster a friendly atmosphere for customers. With your background in a Fast-Moving Consumer Goods environment (retail, hospitality, or customer facing roles), you'll build genuine connections that ensure every customer leaves with a smile.
Join our supportive team that’s all about creating a welcoming and inclusive culture for everyone.
About you and your skills
- You have experience in fast-paced retail, hospitality or customer facing environments and want to learn about our products and grow with us.
- You’re social, enjoy chatting with people, and are all about delivering an awesome customer experience.
- You're great at admin tasks like payroll, rostering, managing liquor inventory, and ensuring everything remains well-organised and visually appealing in the store.
- Hitting store goals and boosting sales gets you excited.
- You have an RSA certification, or are willing to obtain one if you don’t.
What’s in it for you?
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hot deals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Product exposure: Step up your liquor knowledge through our learning modules that include exclusive product discounts and giveaways (freebies) to team members and regular in-store supplier visits and tastings where you’ll get the first look at new release items.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au.
Store Manager - Liquorland - Morley employer: Coles Group
Coles Services is an exceptional employer that prioritises the well-being and development of its team members in Horsham. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and extensive learning opportunities, all while contributing to a purpose-driven mission of enhancing customer experiences. Join us to be part of a diverse and inclusive team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Liquorland - Morley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Coles Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Coles Group!
We think you need these skills to ace Store Manager - Liquorland - Morley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Coles Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Coles Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Coles Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Coles Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
