At a Glance
- Tasks: Lead the customer service team and ensure an exceptional shopping experience.
- Company: Join Coles Supermarkets, a leader in helping Australians eat and live better.
- Benefits: Enjoy discounts, recognition rewards, training, and share ownership opportunities.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in customer service and proven leadership abilities required.
The predicted salary is between 30000 - 40000 € per year.
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.
About the Role
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.
About you and your skills
- Previous experience working in a fast-paced customer facing environment
- Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
- To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
- To drive a one team culture which puts our team members health, safety and wellbeing first
- To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always providing an outstanding shopping experience
What’s in it for you?
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next.
- Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 185910
Employment Type: Full time
Customer Service Manager (WA) - Coles Supermarkets - Morley employer: Coles Group
Coles Supermarkets is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on creating a welcoming and engaging environment, employees benefit from competitive discounts, recognition programmes, and structured learning pathways to foster career growth. Located in Morley, this role offers the opportunity to make a meaningful impact in the community while enjoying a supportive and inclusive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager (WA) - Coles Supermarkets - Morley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Coles' social media and website to understand their values and community involvement. This will help you connect your experience with what they stand for.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during your interview to show how you can contribute to their one team culture.
✨Tip Number 3
Show your customer obsession! Prepare to discuss how you've gone above and beyond for customers in the past. This will demonstrate that you understand the importance of providing an outstanding shopping experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Service Manager (WA) - Coles Supermarkets - Morley
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond to create outstanding experiences for customers in your previous roles.
Demonstrate Leadership Skills:As a Customer Service Manager, you'll need to lead and develop your team. In your application, mention any leadership experience you have, including how you've coached others to meet targets and maintain high service standards.
Tailor Your Application:Take the time to customise your application for this role. Use keywords from the job description to show that you understand what Coles is looking for and how your skills align with their needs.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches the right people and stands out in the best possible way!
How to prepare for a job interview at Coles Group
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service knowledge. Understand the key principles of excellent service and be ready to share examples from your past experiences. Think about how you can relate these to the role at Coles, especially in leading a team and ensuring a welcoming environment.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully coached and developed teams in the past. Be ready with specific examples that highlight your ability to meet sales targets and maintain high service standards. This will show them you're not just a manager, but a true leader.
✨Emphasise Team Culture and Wellbeing
Coles values a one team culture, so think about how you can contribute to this. Prepare to talk about how you prioritise team members' health, safety, and wellbeing. Share any initiatives you've implemented in previous roles that fostered a positive team environment.
✨Be Customer Obsessed
Demonstrate your passion for understanding diverse customers and providing outstanding shopping experiences. Have examples ready that showcase how you've gone above and beyond for customers in the past. This will resonate well with their focus on customer satisfaction.
