At a Glance
- Tasks: Lead a team to ensure our supermarkets shine and provide a fantastic shopping experience.
- Company: Join Coles, a leading supermarket chain dedicated to serving communities.
- Benefits: Enjoy discounts, recognition rewards, career development, and share ownership opportunities.
- Other info: Diverse and inclusive workplace with opportunities for growth and learning.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Leadership experience, strong communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we serve. Whether you’re in a store, distribution centre, manufacturing site or on the road, you’ll play an important part in how we achieve our purpose of helping Australians eat and live better every day.
About the role
Our Coles Services team takes pride in making our supermarkets shine. By managing all trolleys, trolley collection and cleaning services, we make sure our customers’ shopping experiences are as consistently safe, seamless and welcoming as possible. You’ll deliver a vital service to customers with pride, passion and personality ensuring our stores are clean and that trolleys are available for our customers. We’ll look to you to inspire your team with a passion for providing customers with a fantastic shopping experience that is fast, friendly & efficient.
About you and your skills
- Leadership experience with the ability to coach and develop your team through leading by example
- To safely complete tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store
- To maintain a focus on safety and compliance for team members and customers
- Ability to be on your feet for long periods of time and lift heavy items (up to max 16kg)
- Great communication, time management and task prioritisation skills
What’s in it for you?
- More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members.
- Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Team Leader - Coles Services - Horsham employer: Coles Group
Coles Services is an exceptional employer that prioritises the well-being and development of its team members in Horsham. With a strong focus on creating a supportive work culture, employees benefit from competitive discounts, recognition programs, and extensive learning opportunities, all while contributing to a purpose-driven mission of enhancing customer experiences. Join us to be part of a diverse and inclusive team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Coles Services - Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Coles Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Coles Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - Coles Services - Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Coles Group:Your cover letter is your chance to shine! Tell us why you want to work at Coles Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Coles Group!
How to prepare for a job interview at Coles Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
