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For Companies At a Glance
- Tasks: Lead the Helpdesk team, ensuring smooth operations and top-notch customer service.
- Company: Join a respected contractor with over 30 years in construction and facilities management.
- Benefits: Enjoy a permanent, full-time role with opportunities for growth and development.
- Why this job: Be part of a supportive team that values performance and innovation in a dynamic environment.
- Qualifications: Experience in helpdesk operations and strong leadership skills are essential.
- Other info: This role is based in Blackburn and offers a chance to make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Highly regarded main contractor are seeking a Helpdesk Supervisor to join their well-established team in Blackburn, on a permanent, full time basis. This company works across construction, facilities management and sustainability and have been established for over 30 years.
Role and responsibilities:
- Oversee daily operations of the Helpdesk, ensuring compliance with contractual KPIs and SLAs.
- Supervise and support the Helpdesk team, fostering performance and morale.
- Provide guidance and training on best practices and CAFM system use.
- Dispatch reactive tasks efficiently, considering priority and skill sets.
- Monitor helpdesk performance, produce reports, and recommend service improvements.
- Act as escalation point for internal and external helpdesk issues.
- Collaborate with operations, subcontractors, and stakeholders to ensure seamless task coordination.
- Maintain accurate records in systems like Maximo and ensure timely data updates.
- Ensure excellent customer service by handling requests and complaints professionally.
- Liaise regularly with management, clients, and commercial teams.
- Manage purchase orders and service callouts in coordination with service teams.
- Conduct audits, support recruitment, and assist with team development.
Helpdesk Supervisor - FM employer: Coleman James
Contact Detail:
Coleman James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Supervisor - FM
✨Tip Number 1
Familiarise yourself with the specific KPIs and SLAs relevant to the Helpdesk Supervisor role. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to maintaining high standards in service delivery.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to foster morale and performance will resonate well with the hiring managers.
✨Tip Number 3
Research the CAFM systems commonly used in the industry, particularly Maximo, as this knowledge can set you apart from other candidates. Being able to discuss your experience or understanding of these systems will demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your approach to customer service and conflict resolution. Since the role involves handling requests and complaints, having a clear strategy on how to manage these situations effectively will be crucial during your discussions.
We think you need these skills to ace Helpdesk Supervisor - FM
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Helpdesk Supervisor position. Tailor your application to highlight relevant experience in overseeing helpdesk operations and managing teams.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in facilities management or a similar role. Include specific examples of how you've successfully managed helpdesk operations, improved performance, or trained team members.
Showcase Your Skills: Make sure to showcase skills that are crucial for this role, such as leadership, communication, and problem-solving abilities. Mention any experience with CAFM systems like Maximo, as well as your ability to handle customer service issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the Helpdesk Supervisor role. Use this opportunity to express your enthusiasm for the company and how your values align with theirs.
How to prepare for a job interview at Coleman James
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their history, values, and the sectors they operate in, such as construction and facilities management. This will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Skills
As a Helpdesk Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered performance and morale. Highlight any training or mentoring experiences that showcase your ability to guide others.
✨Be Ready to Discuss KPIs and SLAs
Since the role involves overseeing compliance with contractual KPIs and SLAs, be prepared to discuss your experience with these metrics. Think of specific instances where you monitored performance, produced reports, or recommended service improvements based on data.
✨Demonstrate Excellent Customer Service Skills
Customer service is key in this role. Be ready to share examples of how you've handled requests and complaints professionally. Emphasise your approach to ensuring customer satisfaction and how you would maintain high standards in the Helpdesk environment.
