Coleman James is seeking an experienced Senior Helpdesk Manager to oversee the day-to-day operations of a busy facilities maintenance helpdesk. The role involves coordinating reactive and planned maintenance, allocating engineer workloads, and ensuring timely, quality completion of client work orders.
The position offers hybrid working (1 day per week from home) and a senior management trajectory reporting directly to the CEO, with a focus on improving service delivery and client satisfaction.
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Senior Helpdesk Manager — Hybrid & Operations Leader in Ashington employer: Coleman James
Join a world-leading construction and engineering company in London, where you will thrive in a dynamic work culture that prioritises employee growth and development. With a strong emphasis on mentorship and collaboration, you'll have the opportunity to support junior engineers while working on impactful projects across various sectors. Enjoy an attractive benefits package, including a car allowance, private medical care, and generous holiday entitlement, all within a supportive environment that fosters long-term career advancement.
