At a Glance
- Tasks: Optimise payment workflows and automate processes to enhance efficiency and reduce costs.
- Company: Join a leading financial services firm focused on innovation and continuous improvement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and career advancement.
- Why this job: Make a real impact in the fintech world by streamlining payment processes.
- Qualifications: Experience in Lean Six Sigma and a strong understanding of payments operations.
The predicted salary is between 40500 - 49500 £ per year.
A Lean Specialist for Payments applies continuous improvement and waste-reduction methodologies (such as Lean Six Sigma) to financial transaction workflows, payment processing and dispute management. The consultant will map payment workflows end-to-end, identify inefficiency and manual/repeatable work, and design and embed optimised, automated and cost-efficient processes, while maintaining strict regulatory compliance.
Core Responsibilities
- Process Optimisation: Map payment workflows end-to-end to remove bottlenecks in transaction routing, invoicing and merchant onboarding.
- Automation & Error Reduction: Identify repeatable administrative tasks in chargebacks or exception handling and implement automated fixes.
- Cost Efficiency: Lower operational costs for financial institutions or fintech platforms while maintaining strict regulatory compliance.
- Data-Driven Analysis: Track performance indicators such as transaction processing speed, failure rates and dispute resolution times.
- Broader End-to-End Delivery: Apply Lean methodology (value stream mapping, waste identification, root cause analysis) across payments operations — from initiation through processing, exception handling, settlement and reconciliation.
- Facilitate workshops with Operations, Technology and Change stakeholders to validate current-state process maps.
- Design and document future-state, optimised process flows, including handoffs, controls and exception paths.
- Produce clear, structured process documentation (SIPOC, swimlane, value stream maps) suitable for both business and technical audiences.
- Work closely with Operations Consultants and Change/Delivery teams to translate findings into actionable improvement roadmaps.
- Present findings and recommendations to senior Operations and Transformation stakeholders.
Essential Experience & Skills
- Proven track record as a Lean Specialist / Lean Six Sigma practitioner within financial services, ideally payments.
- Deep understanding of payments operations, transaction routing, invoicing, merchant onboarding, chargebacks, dispute management and exception handling.
- Strong end-to-end process mapping capability (current-state and future-state), using recognised Lean/process-mapping tools and techniques.
- Experience working within a bank, payments provider or fintech Operations function.
- Excellent stakeholder engagement and workshop facilitation skills across Operations, Technology and Change.
- Strong analytical skills — able to track and interpret performance indicators (transaction processing speed, failure rates, dispute resolution times) and quantify process inefficiency in business terms.
- Sound understanding of regulatory compliance requirements within payments, and ability to design efficiency improvements that maintain compliance.
- Confident, clear written and verbal communication; able to produce board-ready documentation.
- Comfortable working independently and autonomously to deliver against agreed outcomes.
Desirable Experience
- Lean Six Sigma Green Belt / Black Belt certification.
- Experience with payments platforms (e.g. Avaloq, ISO 20022 migration, Faster Payments, SWIFT, card schemes).
- Prior experience delivering process improvement within a regulated banking environment.
- Familiarity with process mining or workflow analytics tools.
- Experience translating process findings into automation or digitisation business cases.
Lean Six Sigma Process Analyst employer: Colehouse Group
As a Senior Product Delivery Manager at our company, you will be part of a dynamic and innovative team dedicated to transforming our real-time technology platform. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering extensive training opportunities and a clear career progression path. Located in a vibrant tech hub, we provide a stimulating environment where your contributions directly impact our strategic automation initiatives, ensuring a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Lean Six Sigma Process Analyst
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Colehouse Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Lean Six Sigma Process Analyst
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Colehouse Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Colehouse Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Colehouse Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Colehouse Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Colehouse Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Colehouse Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
