Patient Pathway Co-ordinator London North West University Healthcare NHS Trust

The post holder will be responsible for providing administrative support to the Respiratory department. This is a busy department dealing with general respiratory day-to-day activities, diagnostics, 2ww, and other specialist areas of respiratory medicine for the local population.

The role will focus on supporting a positive patient experience within the services with a key emphasis on communication and organization skills. The post holder will focus on patient pathway tracking and validation to achieve RTT standards. The post holder will work closely with the service team and receive support and training as required to fulfill the role.

Key Responsibilities:

1. To be responsible for providing administrative support to Clinical teams, including dealing with phone and email queries, coordinating the booking of clinics, admitting day cases, and other miscellaneous administrative duties.
2. To ensure that every patient pathway is tracked, and every patient diagnosed and treated as quickly as possible within relevant RTT standards.
3. Maintain an up-to-date record of patient tracking and escalations on the Trust database.
4. To support the Service Management team and clinical team to ensure all administrative processes are delivered including data and evidence collection for relevant national audits.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

1. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK.
2. St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
3. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
4. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached Job Description and Person Specification.

This advert closes on Thursday 26 Dec 2024.

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