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- Tasks: Support patient flow and bed management with essential administrative duties.
- Company: Join the Central and North West London NHS Trust, a compassionate healthcare provider.
- Benefits: Gain valuable experience in a dynamic healthcare environment with flexible shifts.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Strong IT skills and a professional approach to confidentiality and communication.
- Other info: Work within a supportive team that values compassion, respect, and partnership.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for suitably qualified administrators to join our centralised bed management service, the Central Flow Hub, which is a 24/7 service based at the Gordon Hospital. The service enables cross-system support and management of the mental health bed base of CNWL through coordinating, recording and managing all bed requests across sites; and works closely with local borough patient flow / discharge co-ordinators and the Single Point of Access (SPA).
The Patient Flow Administrator will support the Central Flow Hub, working closely with cross-system partners and supporting CFH clinicians by planning, organizing, coordinating and providing administrative duties as needed. They will carry out administrative tasks as required, including processing referrals and emails into the service; and maintaining effective administration systems and processes for the team. They will work within service level standards to deliver an efficient service; dealing with telephone enquiries from other healthcare professionals and statutory and non-statutory organisations.
They will provide non-clinical information to other professionals within the boundaries of the role; taking accurate messages, responding appropriately and passing information as required and escalating issues to clinical staff as appropriate. The post holder will play a vital role in supporting effective patient flow and bed management across the Trust by providing high-quality administrative support to Patient Flow Clinicians and contributing to the smooth operation of patient pathways. They will work within a 24-hour, 7-day a week shift pattern.
Qualifications and requirements
- Demonstrated understanding of confidentiality issues and ability to respond to queries within and outside of the organisation in a professional and empathetic manner using judgement and decision-making skills.
- Ability to clearly and accurately convey information verbally and in writing.
- Good IT skills and comprehensive working knowledge of Microsoft Word, Excel, PowerPoint and Access; experience of working in a healthcare setting.
- Ability to work in a manner aligned with NHS core values (COMPASSION, RESPECT, EMPOWER, PARTNERSHIP) as described in the job description.
Central and North West London NHS Trust expects all Band 5 administrators to act in a way that reflects our core values and to model them in work with patients, their friends, family and carers and other staff. Values include COMPASSION, RESPECT, EMPOWER and PARTNERSHIP.
Patient Flow Administrator employer: Colegio Santa Teresa del Niño Jesús - Martínez - Buenos Aires
Contact Detail:
Colegio Santa Teresa del Niño Jesús - Martínez - Buenos Aires Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees at the Central Flow Hub or similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient flow and administrative tasks. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your IT skills! Be ready to discuss how you've used Microsoft Office in previous roles. We want to highlight our ability to manage data efficiently, especially in a healthcare setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to align with the NHS core values they’re looking for.
We think you need these skills to ace Patient Flow Administrator
Some tips for your application 🫡
Show Your Understanding of the Role: Make sure to highlight your understanding of the Patient Flow Administrator role in your application. We want to see how you can contribute to the Central Flow Hub and support patient pathways effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your skills and experiences, as this reflects the ability to communicate effectively, which is key for this role.
Demonstrate Your IT Skills: Since good IT skills are essential, mention your experience with Microsoft Word, Excel, PowerPoint, and Access. We love seeing specific examples of how you've used these tools in a healthcare setting.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Colegio Santa Teresa del Niño Jesús - Martínez - Buenos Aires
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Flow Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as processing referrals and managing bed requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your IT Skills
Since good IT skills are essential for this position, be prepared to discuss your experience with Microsoft Word, Excel, PowerPoint, and Access. You might even want to bring examples of how you've used these tools in previous roles to improve efficiency or manage data effectively.
✨Emphasise Your Communication Skills
As a Patient Flow Administrator, you'll need to convey information clearly and empathetically. Think of examples from your past experiences where you've successfully communicated with healthcare professionals or managed sensitive information. This will highlight your ability to handle the demands of the role.
✨Align with NHS Core Values
The Trust values COMPASSION, RESPECT, EMPOWER, and PARTNERSHIP. During the interview, reflect on how your personal values align with these principles. Share specific instances where you've demonstrated these values in your work, especially in a healthcare setting, to show that you're a great fit for their team.
