At a Glance
- Tasks: Lead and enhance high-quality learner services across our campuses.
- Company: Join a values-driven organisation committed to inclusivity and student welfare.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Opportunities for professional growth and development in a dynamic setting.
- Why this job: Make a real difference in students' lives and improve their learning experience.
- Qualifications: Strong organisational skills and a passion for customer service.
We are looking for an organized and customer‑focused individual to lead the delivery of high‑quality learner services across our campuses. You will manage and support the Learner Services team, ensuring learners receive a professional, welcoming and responsive service throughout their learner journey. Working closely with colleagues, learners and external partners, you will help enhance the student experience, coordinate key learner‑facing activities and promote a culture of excellent customer service and continuous improvement.
Key Responsibilities
- Lead delivery of high‑quality learner services across campus sites.
- Manage and support the Learner Services team to ensure a professional, welcoming and responsive service.
- Coordinate key learner‑facing activities and promote a culture of excellent customer service and continuous improvement.
Additional Information
All staff employed at Coleg y Cymoedd have a responsibility to safeguard and promote the welfare of learners. All new starters are required to successfully complete pre‑employment checks, including an enhanced Disclosure and Barring Service (DBS) check. For roles involving direct interaction with learners, registration with the Education Workforce Council (EWC) is also mandatory. We are a values‑driven organisation committed to fostering an inclusive environment. All applicants, regardless of age, disability, gender identity, sexual orientation, race, religion or belief, are encouraged to apply. Applications in both Welsh and English are welcome, and we do not treat applications in Welsh less favourably.
Salary: £27,060 - £51,963 pro rata FTE (Salary assessed on teaching qualifications and industrial experience). Postholders may request flexible working, including limited remote‑working, through the College’s Flexible Working Process. Requests will be considered individually based on role needs and service coverage. All applications must be submitted by the advertised closing date. Applications received after this deadline may not be considered.
Learner Services Lead Job profile in Aberdare employer: Coleg y Cymoedd
Coleg Y Cymoedd is an excellent employer that fosters a supportive and inclusive work culture, making it an ideal place for those passionate about education and community engagement. With opportunities for professional development and a commitment to diversity, employees can thrive in their roles while contributing to the success of students across Caerphilly and Rhondda Cynon Taf. The college's focus on collaboration and respect ensures that every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Services Lead Job profile in Aberdare
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We think you need these skills to ace Learner Services Lead Job profile in Aberdare
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Coleg y Cymoedd, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Coleg y Cymoedd might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Coleg y Cymoedd.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
