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- Tasks: Support learners with enquiries and welfare issues through various communication channels.
- Company: Coleg Cambria is a forward-thinking educational institution dedicated to innovation and student success.
- Benefits: Enjoy generous annual leave, excellent pension schemes, and discounts on courses and gym memberships.
- Why this job: Join a vibrant team making a real impact in students' lives while promoting equality and diversity.
- Qualifications: GCSE Grade D and above in literacy and numeracy; NVQ Level 3 in Advice and Guidance preferred.
- Other info: Welsh language skills are a plus; applications in Welsh are encouraged.
The predicted salary is between 21500 - 22000 £ per year.
Essential Requirements
Job Summary
Exceeding expectations through education, innovation, and inspiration…
Role Title: Student Services Advisor
Location: Deeside
Contract Type: Full time – Fixed Term until February 2026
Salary: £25,550 – £26,189; salary will be based on a salary assessment and experience.
Coleg Cambria is seeking a Student Services Advisor to handle all day-to-day learner enquiries and provide appropriate information via face-to-face, telephone, chat online, and email. Responsibilities include supporting learners with welfare issues and disseminating information regarding course advice, guidance, DBS checks, and transport passes.
Essential Requirements:
- Good standard of education (GCSE Grade D and above in literacy and numeracy)
- NVQ Level 3 Advice and Guidance
- Experience in providing advice and guidance
- Experience dealing with young people’s welfare issues
- Experience managing sensitive situations
- Knowledge of learner support issues
- Personal resilience to handle various situations
- Good ICT skills
- Excellent communication and interpersonal skills
- Ability to establish effective working relationships; a strong team player
- Self-confident, energetic, and enthusiastic in the learning environment
- Creative, innovative, and imaginative
- Open and responsive to others’ needs
- Adaptability to changing circumstances and new ideas
- Commitment to continuous personal and professional development
- Empathy with Welsh culture
- Commitment to Equality and Diversity
Welsh language skills are desirable for this position.
Coleg Cambria is committed to promoting the Welsh language. Applications in Welsh are welcome and will not be treated less favorably. All application materials, interview information, and job descriptions are available in Welsh.
Additional Information:
- The college is a ‘Disability Confident’ employer.
- We are dedicated to promoting equality and diversity within our staff.
- The safety and welfare of vulnerable individuals are paramount. A DBS check will be required, and registration with the Education Workforce Council may be necessary depending on the role.
- Roles are advertised with a salary range; relevant experience influences the starting salary.
- We reserve the right to close applications early if a high volume is received. Prompt application is advised.
Benefits include:
- Excellent pension schemes
- Generous annual leave
- On-site nursery at Deeside
- Discounts on evening courses, gym memberships, and more
- Access to e-learning and professional development
- Discounted hairdressing, beauty treatments, and restaurant rates
- Enhanced maternity, adoption, and paternity leave
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Student Services Advisor employer: Coleg Cambria
Contact Detail:
Coleg Cambria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor
✨Tip Number 1
Familiarise yourself with the specific welfare issues that young people face today. This will not only help you in interviews but also demonstrate your genuine interest in supporting learners effectively.
✨Tip Number 2
Showcase your communication skills by engaging in conversations with peers or volunteering in community services. This experience can provide you with real-life examples to discuss during your interview.
✨Tip Number 3
Research Coleg Cambria's commitment to equality and diversity, as well as their promotion of the Welsh language. Being knowledgeable about their values will help you align your answers with their mission during the interview.
✨Tip Number 4
Prepare to discuss how you handle sensitive situations and demonstrate personal resilience. Think of specific scenarios where you've successfully managed challenges, as this will highlight your suitability for the role.
We think you need these skills to ace Student Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential requirements for the Student Services Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in providing advice and guidance, especially in educational settings or with young people. Use specific examples to demonstrate your ability to handle sensitive situations.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong interpersonal skills. Consider including examples of how you've effectively communicated in various formats, such as face-to-face, over the phone, or via email.
Express Commitment to Diversity: Coleg Cambria values equality and diversity, so make sure to express your commitment to these principles in your application. Mention any relevant experiences that demonstrate your understanding and support of diverse cultures, particularly Welsh culture.
How to prepare for a job interview at Coleg Cambria
✨Showcase Your Communication Skills
As a Student Services Advisor, you'll need excellent communication skills. During the interview, make sure to articulate your thoughts clearly and listen actively. Use examples from your past experiences where you successfully communicated with students or handled sensitive situations.
✨Demonstrate Empathy and Understanding
This role involves dealing with young people's welfare issues, so it's crucial to show empathy. Prepare to discuss how you've supported individuals in challenging situations and how you can relate to their needs, especially in a diverse environment.
✨Highlight Your Experience with Advice and Guidance
Make sure to emphasise any previous experience you have in providing advice and guidance. Be ready to share specific instances where you helped someone navigate their educational journey or resolved a welfare issue effectively.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of examples where you had to adapt to changing circumstances or come up with creative solutions to support learners.