Resolution Case Lead - Deeside

At Coleg Cambria, our aim is to be an exceptional institute of education. We provide a warm welcome to all students and staff to make Coleg Cambria a place you want to be a part of. To ensure our students get the best experience and results they can, we make sure the people employed with us are happy. We nurture a positive work environment, a constantly expanding and improving workforce, and offer the opportunity to challenge yourself. On top of all that we have a wide range of benefits to make sure our employees feel valued, including generous annual leave, a great pension package, discount membership to our on-site gyms, salons, and professional training restaurants.

We currently have an exciting opportunity for a new Resolution Case Lead to work from our Deeside Campus. The Resolution Case Lead is vital to maintaining a fair, transparent, and supportive environment for learning and work. You will lead the college's integrity and resolution framework, conducting impartial and thorough case reviews into formal complaints, colleague/learner disciplinary matters, and malpractice. As a technical lead, you will manage complex cases to resolve individual issues and drive positive cultural change aligned with the College's Strategic Plan.

What you will do:

• Lead the development of people-centred case management & restorative methodologies for the college.
• Provide advice to colleagues, college managers and senior leaders.
• Manage complex cases including highly sensitive cases involving significant legal or reputational risk across the college, including formal complaints, employee disciplinary issues, learner conduct matters, academic/assessment malpractice or any other issues that require case management.
• Develop clear and comprehensive case management plans, setting objectives, scope and timelines.
• Conduct structured and objective interviews with all relevant parties, ensuring accurate and detailed records are maintained.
• Gather, review and analyse evidence from various sources (documents, digital records, witness statements) to establish facts.

Must haves:

• Level 2 English and Maths qualifications (or equivalent) at Grade 4 (C) or above.
• Level 2 Digital Literacy or is willing to work towards.
• A degree or equivalent professional qualification in a related field such as Law, Governance, Education Management, or Human Resources, commensurate with the level of leadership and technical expertise required.
• Experience of managing & conducting legally complex case management within a highly regulated environment (FE / HE / Public Sector), presenting established facts.
• Demonstrated experience in applying regulation to policy and procedure.
• Experience of interpreting complex legislation, regulatory frameworks, and policy.
• Experience of restorative practice and mediation.

Welsh skills are desirable for this specific post. We are seeking candidates who can help us grow our bilingual provision and service. Coleg Cambria aims to actively promote and embed the Welsh language and culture. We are committed to providing opportunities and support for our colleagues to develop their Welsh language skills in both formal and informal settings.

Benefits:

• Excellent Pension Scheme(s)
• Generous Annual Leave Entitlement
• On site nursery provision at our Deeside site
• Discounts on a Range Of College Evening Courses
• Access to A Wide Range of E-Learning and Professional Development
• Discounted Gym Membership
• Excellent Sports and Fitness Facilities
• Free Parking on All Sites
• Cycle Scheme
• Discounted Rates for Hairdressing and Beauty Treatments
• Discounted Rates for Restaurants
• Enhanced maternity, adoption and paternity leave