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For Companies At a Glance
- Tasks: Support students with enquiries and welfare issues while providing essential course information.
- Company: Coleg Cambria, a vibrant college dedicated to education and community.
- Benefits: Generous leave, pension schemes, discounts on courses, gym memberships, and more.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in literacy and numeracy, NVQ Level 3 in Advice and Guidance, and experience with young people.
- Other info: Join a diverse team committed to equality, diversity, and the Welsh language.
The predicted salary is between 26700 - 27236 £ per year.
Coleg Cambria are currently searching for a Student Services Advisor to handle all day-to-day learner enquiries and issue appropriate information in response, including face to face, telephone, chat online and email enquiries. This includes supporting learners on welfare issues as well as disseminating information to learners regarding course advice and guidance, DBS checks, transport passes for learners.
Essential Requirements
- Good standard of education (GCSE Grade D and above in literacy and numeracy)
- NVQ Level 3 Advice and Guidance
- Experience of providing advice and guidance
- Experience of dealing with young people’s welfare issues
- Experience of dealing with sensitive situations
- Knowledge of learner support issues
- Personal resilience to cope with a range of situations
- Good ICT skills
- Excellent communication and interpersonal skills
- Can establish effective working relationships, strong team player
- Is self-confident and displays energy and enthusiasm in the learning environment
- Creative, innovative and imaginative
- Open and responsive to the needs of others
- Can quickly adapt to changing circumstances and new ideas
- Committed to continuous personal and professional development
- Demonstrates an empathy with the Welsh culture
- Demonstrates a commitment to Equality and Diversity
Welsh language skills are desirable for this position. Coleg Cambria is committed to raising the profile of the Welsh language. The promotion of the Welsh language is an essential part of the work we do. Applicants are welcome to submit an application in Welsh. An application submitted in Welsh will not be treated less favourably than an application submitted in English.
The safety of children, young people and adults identified as ‘vulnerable’ is paramount and Coleg Cambria is fully committed to safeguarding and promoting the welfare of these individuals and to the rigorous implementation of Disclosure and Barring Service (DBS) procedures and arrangements. A DBS Disclosure will be requested from the successful candidate being offered the position.
Benefits
- Excellent Pension Scheme(s)
- Generous Annual Leave Entitlement
- On site nursery provision at our Deeside site
- Discounts on a Range Of College Evening Courses
- Access to A Wide Range of E-Learning and Professional Development
- Discounted Gym Membership
- Excellent Sports and Fitness Facilities
- Free Parking on All Sites
- Cycle Scheme
- Discounted Rates for Hairdressing and Beauty Treatments
- Discounted Rates for Restaurants
- Enhanced maternity, adoption and paternity leave
Student Services Advisor in Deeside employer: Coleg Cambria
Contact Detail:
Coleg Cambria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor in Deeside
✨Tip Number 1
Get to know the company! Research Coleg Cambria and understand their values, especially around education and diversity. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Student Services Advisor, you'll need to be clear and confident when dealing with learners. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to education. This can give you insider knowledge about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Coleg Cambria. Don’t wait too long; get your application in early!
We think you need these skills to ace Student Services Advisor in Deeside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Student Services Advisor. We want to see how you can exceed expectations through education and support!
Showcase Your Communication Skills: Since this role involves a lot of interaction with learners, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: Don’t forget to mention any experience you have in providing advice and guidance, especially in sensitive situations. We’re looking for someone who can handle welfare issues with empathy and professionalism.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Coleg Cambria
✨Know Your Stuff
Before the interview, make sure you’re familiar with Coleg Cambria’s values and mission. Understand what it means to exceed expectations through education and innovation. This will help you align your answers with their goals and show that you’re genuinely interested in the role.
✨Showcase Your Skills
Highlight your experience in providing advice and guidance, especially when dealing with young people's welfare issues. Prepare specific examples of how you've handled sensitive situations in the past. This will demonstrate your capability and personal resilience, which are key for a Student Services Advisor.
✨Communicate Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Whether it’s face-to-face or over the phone, being able to convey information effectively is crucial. Consider doing mock interviews with friends to refine your delivery.
✨Embrace Diversity
Coleg Cambria values equality and diversity, so be prepared to discuss how you can contribute to this environment. Share any experiences you have that demonstrate your commitment to these principles, and don’t forget to mention your understanding of the Welsh culture if applicable!
