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- Tasks: Help ensure a safe and enjoyable experience for fans during events.
- Company: Join Colchester United Football Club, a vibrant community hub for sports enthusiasts.
- Benefits: Flexible hours, team spirit, and the thrill of live events await you!
- Why this job: Be part of the action, meet new people, and gain valuable experience in event management.
- Qualifications: NVQ Level 2 in spectator safety is required; customer service experience is a plus.
- Other info: Approx. 4-hour shifts on match days; perfect for students looking for part-time work.
Job Title: Match day & Event Steward
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description:
To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer).
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
- This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
- All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience
Ideally experience within customer service would be an advantage.
Skills and Knowledge
Good communicator, friendly and can work as part of a team.
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Match day & Event Steward employer: Colchester United
Contact Detail:
Colchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match day & Event Steward
✨Tip Number 1
Familiarise yourself with the layout of the JobServe Community Stadium. Knowing where key areas like the first aid room and emergency exits are located will not only help you during the interview but also demonstrate your proactive approach to safety.
✨Tip Number 2
Brush up on your communication skills. As a Match Day & Event Steward, you'll need to effectively communicate with both spectators and your team. Practising clear and friendly communication can set you apart from other candidates.
✨Tip Number 3
Gain some experience in crowd management or customer service if you haven't already. Volunteering at local events or even attending matches as a steward can provide valuable insights and show your commitment to the role.
✨Tip Number 4
Be prepared to discuss how you would handle various scenarios that may arise during an event. Think about potential crowd issues or emergencies and how you would respond, as this will demonstrate your readiness for the responsibilities of the position.
We think you need these skills to ace Match day & Event Steward
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Match day & Event Steward. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Highlight any relevant experience, especially in customer service or safety roles. Make sure to include your NVQ Level 2 in spectator safety prominently, as it is a key qualification for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work in a team. Mention specific examples from your past experiences that demonstrate your capability to handle crowd management and emergency situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Colchester United
✨Know Your Responsibilities
Familiarise yourself with the job description and responsibilities of a Match day & Event Steward. Be prepared to discuss how you would handle specific situations, such as crowd management or emergency protocols.
✨Demonstrate Communication Skills
As a steward, effective communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would communicate with both spectators and your team during an event.
✨Show Your Customer Service Experience
If you have previous experience in customer service, be ready to share examples. Highlight how you handled difficult situations or ensured a positive experience for customers, as this will be relevant to managing spectators.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential incidents that could occur during an event and how you would respond, ensuring spectator safety and compliance with regulations.
