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- Tasks: Ensure crowd safety and assist in managing events at Colchester United Football Club.
- Company: Join the vibrant team at Colchester United Football Club.
- Benefits: Flexible hours, hands-on experience, and a fun work environment.
- Why this job: Be part of exciting match days and make a difference in crowd safety.
- Qualifications: NVQ Level 2 in spectator safety preferred; customer service experience is a plus.
- Other info: Great opportunity for teamwork and developing communication skills.
The predicted salary is between 12 - 15 £ per hour.
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description:
To assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities:
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats.
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience: Ideally experience within customer service would be an advantage.
Skills and Knowledge: Good communicator, friendly and can work as part of a team.
Match Day Crowd Safety Steward in Colchester employer: Colchester United
Contact Detail:
Colchester United Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match Day Crowd Safety Steward in Colchester
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with the layout of the stadium, including emergency exits and first aid locations. This will not only help you feel more confident but also show your commitment during interviews.
✨Tip Number 2
Practice your communication skills! As a steward, you'll need to interact with fans and other staff. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Attend local events or matches and chat with current stewards or safety officers. Building connections can give you insider tips and might even lead to job opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for steward roles. Plus, it shows you're serious about joining our team at Colchester United Football Club!
We think you need these skills to ace Match Day Crowd Safety Steward in Colchester
Some tips for your application 🫡
Show Your Passion for Safety: When writing your application, let us know why you're passionate about crowd safety. Share any relevant experiences or training that highlight your commitment to keeping people safe during events.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your qualifications and experiences, making it easy for us to see why you’d be a great fit for the role.
Tailor Your Application: Make sure to tailor your application to the specific role of Match Day Crowd Safety Steward. Highlight any customer service experience and teamwork skills that align with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Colchester United
✨Know Your Responsibilities
Before the interview, make sure you understand the key duties of a Match Day Crowd Safety Steward. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like crowd monitoring and emergency procedures.
✨Showcase Your Communication Skills
As a steward, you'll need to communicate effectively with both the team and the spectators. Prepare examples from your past experiences where you've successfully communicated in a busy environment or resolved conflicts, as this will demonstrate your suitability for the role.
✨Demonstrate Teamwork
This role requires working closely with others, so be ready to discuss your experience in team settings. Think of specific instances where you collaborated with colleagues to achieve a common goal, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emergencies or crowd control situations. Practice responding to hypothetical scenarios, such as how you would manage an overcrowded area or deal with a spectator causing a disturbance, to show you're ready for the challenges of the job.