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- Tasks: Assist fans and provide top-notch service on matchdays at the stadium.
- Company: Colchester United, dedicated to an exceptional matchday experience.
- Benefits: Flexible hours, team environment, and a chance to be part of the excitement.
- Why this job: Join a vibrant team and make matchdays unforgettable for fans.
- Qualifications: Must be over 16, with great communication and teamwork skills.
- Other info: Perfect for students looking for part-time work in a fun atmosphere.
Job Title: Matchday Assistant
Reporting to: Ticketing and Retail Operations Manager
Location: JobServe Community Stadium, Colchester
Job Description:
Colchester United prides itself on providing all supporters with a first class match day experience and are looking to recruit enthusiastic, outgoing staff to be part of an already successful team.
Reporting to the Ticketing and Retail Operations Manager, the main interaction will be assisting both home and away fans and working in the Club Shop. The role involves being first point of contact, to welcome and assist customers to make the purchase that is most suitable to them. Operating our self serve ticketing machine and restocking the shop floor.
Gaining knowledge and understanding of products available to customers are crucial.
The work will be can be challenging and the ability to work quickly and efficiently within the vibrant environment will be essential.
Personal Specification:
- A team player with a positive, can do attitude.
- Excellent communication skills.
- Competent IT skills.
- Dedicated to offering first class service to all customers.
- Able to work under pressure in a short busy time.
- Excellent attention to detail.
- Applicants must be over 16 years of age.
Hours of Work:
Home matchdays (usually Saturday daytime and Tuesday evenings). Will include some bank holidays. 3 hours prior to kick off.
Salary:
National minimum wage depending on age.
Matchday Assistant employer: Colchester United Football Club
Contact Detail:
Colchester United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Assistant
✨Tip Number 1
Get to know the club! Before your interview, do a bit of research on Colchester United. Familiarise yourself with their history, values, and recent performances. This will show your enthusiasm and help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Matchday Assistant, you'll be interacting with fans all day. Role-play with friends or family to get comfortable with welcoming customers and answering their questions. The more relaxed you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork! Think of examples from past experiences where you've worked well in a team. Whether it’s in school, sports, or previous jobs, being able to demonstrate your ability to collaborate will make you stand out as a candidate.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your interest in joining the team. Plus, who doesn’t love a straightforward application process?
We think you need these skills to ace Matchday Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for football and customer service shine through. We want to see that you're excited about being part of the matchday experience!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Mention any previous roles where you’ve worked in a fast-paced environment or provided excellent customer service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Matchday Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team.
How to prepare for a job interview at Colchester United Football Club
✨Know the Matchday Experience
Familiarise yourself with Colchester United's matchday operations. Understand what makes a first-class experience for fans and be ready to discuss how you can contribute to that. This shows your enthusiasm and commitment to the role.
✨Show Off Your Communication Skills
As a Matchday Assistant, you'll be interacting with fans all day. Practice clear and friendly communication. Think of examples from past experiences where you've successfully assisted customers or worked in a team, as these will highlight your skills during the interview.
✨Demonstrate Your Team Spirit
This role requires a positive, can-do attitude and teamwork. Be prepared to share stories that showcase your ability to work well with others, especially in busy environments. Highlight any previous roles where you thrived as part of a team.
✨Brush Up on IT Skills
Since you'll be operating ticketing machines and possibly handling online sales, make sure you're comfortable with basic IT tasks. If you have experience with similar systems, mention it! This will reassure them that you can handle the technical aspects of the job.
