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- Tasks: Help ensure a safe and enjoyable experience for fans during events.
- Company: Join Colchester United Football Club, a vibrant community hub for sports enthusiasts.
- Benefits: Flexible hours, team environment, and the thrill of live events.
- Why this job: Be part of the action, meet new people, and contribute to memorable experiences.
- Qualifications: NVQ Level 2 in spectator safety; customer service experience is a plus.
- Other info: Work approximately 4 hours on match days; perfect for students looking for part-time work.
Job Title: Match day & Event Steward
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description:
To Assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats (whereby virtue of the scale of the incident Stewards are unable to prevent this, they should immediately report the matter to the Chief Steward or the Safety Officer).
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
- This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.
- All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience
Ideally experience within customer service would be an advantage.
Skills and Knowledge
Good communicator, friendly and can work as part of a team.
Match day & Event Steward employer: Colchester United Football Club
Contact Detail:
Colchester United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match day & Event Steward
✨Tip Number 1
Familiarise yourself with the specific safety protocols and emergency procedures at Colchester United Football Club. Understanding these details will not only help you during the interview but also demonstrate your commitment to spectator safety.
✨Tip Number 2
Network with current or former stewards at the club or similar venues. They can provide valuable insights into the role and may even offer tips on how to stand out during the selection process.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to manage crowds and ensure a safe environment for spectators.
✨Tip Number 4
Be proactive in learning about the events held at the stadium. Knowing the types of matches and events that take place can help you understand the crowd dynamics and prepare you for potential challenges.
We think you need these skills to ace Match day & Event Steward
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Match day & Event Steward. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Highlight any relevant experience, especially in customer service or safety roles. Make sure to include your NVQ Level 2 in spectator safety prominently, as it is a key qualification for this position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the club. Mention specific examples of how your skills can contribute to maintaining a safe and enjoyable environment for spectators.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Colchester United Football Club
✨Know Your Responsibilities
Familiarise yourself with the job description and responsibilities of a Match day & Event Steward. Be prepared to discuss how you would handle specific situations, such as crowd control or emergency procedures.
✨Demonstrate Customer Service Skills
Since experience in customer service is advantageous, think of examples from your past where you've provided excellent service. Highlight your communication skills and ability to work well in a team during the interview.
✨Show Awareness of Safety Protocols
Understand the importance of safety in a stadium environment. Be ready to talk about how you would respond to emergencies, including knowing the location of firefighting equipment and first aid facilities.
✨Ask Insightful Questions
Prepare questions that show your interest in the role and the organisation. Inquire about the training process for stewards or how the team handles crowd management during busy events.