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- Tasks: Help create a safe and enjoyable experience for fans at events.
- Company: Join the team at Colchester United Football Club, a vibrant community hub.
- Benefits: Flexible hours, teamwork environment, and the thrill of live events.
- Why this job: Be part of the action and ensure everyone has a great time!
- Qualifications: NVQ Level 2 in spectator safety preferred; customer service experience is a plus.
- Other info: Great opportunity to develop skills and meet new people in a fun setting.
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description:
To assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities:
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats.
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience: Ideally experience within customer service would be an advantage.
Skills and Knowledge: Good communicator, friendly and can work as part of a team.
Match day & Event Steward employer: Colchester United Football Club
Contact Detail:
Colchester United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Match day & Event Steward
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout of the stadium, including emergency exits and first aid locations. This will not only help you feel more confident but also impress your potential employers.
✨Tip Number 2
Practice your communication skills! As a steward, you'll need to interact with fans and staff alike. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network like a pro! Attend local events or matches and chat with current stewards or staff. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 4
Stay calm under pressure! Think about how you'd handle a crowd situation or an emergency. Practising your responses can help you stay cool when it counts, making you a standout candidate for the role.
We think you need these skills to ace Match day & Event Steward
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for events and customer service shine through. We want to see that you’re excited about the role and ready to contribute to a great match day experience!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we’re looking for in a Match day & Event Steward.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Colchester United Football Club
✨Know Your Responsibilities
Before the interview, make sure you understand the key duties of a Match Day & Event Steward. Familiarise yourself with the job description and think about how your skills align with the responsibilities, like crowd management and safety protocols.
✨Showcase Your Communication Skills
As a steward, you'll need to communicate effectively with both the team and the spectators. Prepare examples from your past experiences where you've successfully communicated in a busy environment or resolved conflicts. This will demonstrate your ability to handle the role.
✨Demonstrate Teamwork
Being part of a team is crucial for this role. Think of instances where you've worked collaboratively with others, especially in high-pressure situations. Highlight these experiences during your interview to show that you're a team player.
✨Prepare for Emergency Scenarios
Since safety is a top priority, be ready to discuss how you would handle emergency situations. Research common crowd control measures and emergency protocols, and be prepared to share your thoughts on how you'd ensure spectator safety during an event.
