At a Glance
- Tasks: Lead a dynamic catering team and ensure top-notch service during events.
- Company: Join Colchester United's vibrant catering department.
- Benefits: Competitive salary, flexible shifts, and a fun work environment.
- Other info: Opportunity to work in a lively atmosphere with great career growth.
- Why this job: Create memorable experiences while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Key Responsibilities:
- Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
- Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
- Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
- Ensure all catering areas are well-stocked before matches and events to maximise sales.
- Minimise stock wastage through effective ordering and allocation.
- Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
- Coordinate setup for the next event/match, keeping costs low.
- Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
- Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
- Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
- Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
- As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification:
- Proven experience in successfully leading, managing, and motivating teams.
- Flexibility is key; be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
- Punctuality and impeccable personal presentation are essential.
- Passionate about delivering outstanding customer service and creating memorable experiences.
- Mindful of cost control measures and resource optimisation.
- Strong awareness of Health and Safety practices.
- Excellent communication skills to foster positive relationships with colleagues and customers.
- Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.
Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!
Hours of Work: 40 hours per week
Catering Duty Manager in Essex employer: Colchester United Football Club
Join Colchester United Catering as a Catering Duty Manager and be part of a vibrant team dedicated to delivering exceptional service during match days and events. With a strong focus on employee growth, we offer opportunities for professional development in a dynamic environment that values teamwork and customer satisfaction. Enjoy the unique advantage of working in a lively stadium setting, where your leadership will inspire a talented team to create memorable experiences for our guests.
Contact Details:
Colchester United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Catering Duty Manager in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the catering industry, especially those who work at venues similar to where you want to be. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Show off your skills! If you have the chance, volunteer at events or local catering gigs. This not only boosts your CV but also gives you real-world experience that can impress potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire and express your interest in working with them. You never know when an opportunity might arise!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. Make sure to highlight your leadership and customer service skills, as these are key for the Catering Duty Manager role.
We think you need these skills to ace Catering Duty Manager in Essex
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for catering and customer service shine through. We want to see how passionate you are about creating memorable experiences for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for in a Catering Duty Manager.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Colchester United Football Club
✨Know Your Catering Stuff
Make sure you brush up on your catering knowledge before the interview. Understand the key responsibilities of a Catering Duty Manager, like stock management and team supervision. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you inspired your colleagues to achieve targets or improved service quality. This will demonstrate your capability to manage a dynamic catering team effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life catering scenarios, like handling a busy match day or addressing performance issues with staff. Practise your responses to these types of questions so you can showcase your problem-solving skills and adaptability.
✨Emphasise Customer Service Passion
Since delivering outstanding customer service is crucial, be prepared to discuss how you create memorable experiences for guests. Share any relevant stories that highlight your commitment to customer satisfaction and how you handle feedback to drive improvements.
