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- Tasks: Lead a dynamic catering team and ensure top-notch service during events.
- Company: Join Colchester United's vibrant catering department.
- Benefits: Competitive pay, flexible shifts, and a fun work environment.
- Other info: Opportunity to work in a lively atmosphere with great career growth.
- Why this job: Create memorable experiences for guests while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Key Responsibilities:
- Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
- Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
- Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
- Ensure all catering areas are well-stocked before matches and events to maximise sales.
- Minimise stock wastage through effective ordering and allocation.
- Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
- Coordinate setup for the next event/match, keeping costs low.
- Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
- Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
- Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
- Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
- As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification:
- Proven experience in successfully leading, managing, and motivating teams.
- Flexibility is key; be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
- Punctuality and impeccable personal presentation are essential.
- Passionate about delivering outstanding customer service and creating memorable experiences.
- Mindful of cost control measures and resource optimisation.
- Strong awareness of Health and Safety practices.
- Excellent communication skills to foster positive relationships with colleagues and customers.
- Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.
Join our team as a Duty Manager and contribute to creating memorable experiences for our guests while leading a talented team in a vibrant environment!
Hours of Work: 40 hours per week
Catering Duty Manager (Colchester) employer: Colchester United Football Club
Contact Detail:
Colchester United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Duty Manager (Colchester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the catering industry, especially those who might know about openings at Colchester. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! If you have experience managing teams or delivering top-notch customer service, be ready to share specific examples during interviews. We want to hear how you’ve inspired your team to achieve great results!
✨Tip Number 3
Be flexible and adaptable! The catering world is fast-paced, especially on match days. Highlight your ability to handle varying shift patterns and your readiness to jump in wherever needed to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at Colchester United Catering.
We think you need these skills to ace Catering Duty Manager (Colchester)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Showcase Your Leadership Skills: As a Catering Duty Manager, you'll be leading a team, so highlight your leadership experience in your application. Share specific examples of how you've motivated and managed teams in the past to achieve great results.
Emphasise Customer Service Experience: We're all about creating memorable experiences for our guests. Make sure to include any relevant customer service experience in your application, showcasing your passion for delivering top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Colchester United Football Club
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Catering Duty Manager. Brush up on your knowledge about managing teams, stock control, and health and safety standards. This will help you answer questions confidently and show that you’re serious about the role.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you’ve successfully led and motivated teams in the past. Think about times when you’ve inspired colleagues to achieve targets or improved service quality. This will demonstrate your capability to manage a dynamic catering team effectively.
✨Emphasise Customer Service
Since delivering outstanding customer service is crucial for this role, prepare to discuss how you’ve created memorable experiences for customers in previous positions. Highlight any feedback you’ve received and how you’ve used it to drive improvements in service.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the catering department’s goals and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to the team’s success.