At a Glance
- Tasks: Ensure safety and enjoyment for fans during match days and events.
- Company: Join the team at Colchester United Football Club, a vibrant community hub.
- Benefits: Flexible hours, hands-on experience, and a fun atmosphere.
- Other info: Great opportunity to develop teamwork and communication skills in a lively environment.
- Why this job: Be part of exciting events and make a difference in fan experiences.
- Qualifications: NVQ Level 2 in spectator safety preferred; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description: To assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities:
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats.
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience: Ideally experience within customer service would be an advantage.
Skills and Knowledge: Good communicator, friendly and can work as part of a team.
Locations
Match day & Event Steward in Colchester, Essex employer: Colchester United Football Club
Colchester United Football Club offers a dynamic and engaging work environment for Match Day & Event Stewards, where you can play a vital role in ensuring the safety and enjoyment of supporters and visitors. With a strong emphasis on teamwork and communication, employees benefit from comprehensive training and opportunities for personal growth within the sports and events sector. Located at the JobServe Community Stadium, this position allows you to be part of a passionate community while enjoying the excitement of live events.
Contact Details:
Colchester United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Match day & Event Steward in Colchester, Essex
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout of the stadium, including emergency exits and first aid locations. This will not only help you feel more confident but also impress your potential employers.
✨Tip Number 2
Network like a pro! Chat with current stewards or staff at events. They can give you insider tips on what it’s really like and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share examples of how you've handled difficult situations or provided excellent service. It’s all about demonstrating that you can keep the crowd safe and happy.
✨Tip Number 4
Stay calm under pressure! Practice scenarios in your mind where you might need to act quickly. Employers love candidates who can think on their feet, especially in a lively environment like a football match.
We think you need these skills to ace Match day & Event Steward in Colchester, Essex
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for events and customer service shine through. We want to see that you’re excited about the role and ready to contribute to a fantastic match day experience!
Highlight Relevant Experience:If you've got any experience in customer service or event management, make sure to mention it! We love seeing how your past roles can help you excel as a Match Day & Event Steward.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for effective communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity at Colchester United Football Club.
How to prepare for a job interview at Colchester United Football Club
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Match Day & Event Steward. Familiarise yourself with safety protocols, emergency procedures, and crowd management techniques. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with spectators, be prepared to discuss your previous customer service experience. Think of specific examples where you handled difficult situations or provided excellent service. This will demonstrate your ability to remain calm and friendly under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as dealing with an overcrowded area or a potential emergency. Practice your responses to these scenarios, focusing on how you would prioritise safety and communicate effectively with both spectators and your team.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers and reflects the professionalism expected in the role. Plus, being punctual gives you a moment to relax and gather your thoughts before the interview starts.
