At a Glance
- Tasks: Ensure safety and enjoyment for fans during match days and events.
- Company: Join the team at Colchester United Football Club, a vibrant community hub.
- Benefits: Flexible hours, hands-on experience, and a fun atmosphere.
- Other info: Great opportunity to develop teamwork and communication skills in a lively environment.
- Why this job: Be part of exciting events and make a difference in fan experiences.
- Qualifications: NVQ Level 2 in spectator safety preferred; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description: To assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities:
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats.
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience: Ideally experience within customer service would be an advantage.
Skills and Knowledge: Good communicator, friendly and can work as part of a team.
Locations
Match day & Event Steward in Colchester, Essex employer: Colchester United Football Club
Colchester United Football Club is an exceptional employer, offering a vibrant work culture that thrives on teamwork and accountability. As a Sous Chef at our JobServe Community Stadium & Training Ground, you will enjoy competitive salary packages, opportunities for professional growth, and the chance to lead a passionate kitchen team in delivering outstanding culinary experiences during exciting matchdays and events. Join us in a role where your contributions are valued, and be part of a community-focused organisation that prioritises employee development and satisfaction.
Contact Details:
Colchester United Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Match day & Event Steward in Colchester, Essex
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We think you need these skills to ace Match day & Event Steward in Colchester, Essex
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
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How to prepare for a job interview at Colchester United Football Club
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