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- Tasks: Lead a dynamic catering team and ensure top-notch service during match days and events.
- Company: Join Colchester United Football Club and be part of an exciting catering experience.
- Benefits: Earn £25,000-£27,000 plus a £1,000 bonus after 6 months.
- Why this job: Be a key player in creating memorable experiences for fans while developing your leadership skills.
- Qualifications: Experience in leading teams, flexibility in shifts, and a passion for customer service are essential.
- Other info: Work 40 hours a week with opportunities for growth in a vibrant sports environment.
The predicted salary is between 25000 - 27000 £ per year.
Job Title: Catering Duty Manager
Reporting to: Head of Catering
Location: Colchester United Football Club
Salary: £25,000-£27,000 plus an additional £1,000 starting bonus after 6 months
Job Description:
Are you ready to be part of and lead a dynamic catering team to new heights? As our Catering Duty Manager, you will play a pivotal role in ensuring the seamless operation of our catering department. Your main focus will be ensuring top-notch service in the club kiosks and public bars during match days and events.
Additionally, upon successfully completing six months in this position, you will be rewarded with a fantastic £1,000 bonus.
Key Responsibilities:
- Work closely with the Head of Catering and Duty Managers to prep stadium kiosks for match day service.
- Supervise and manage a team of talented colleagues, inspiring them to achieve outstanding results and meet key targets.
- Monitor and manage staffing levels for each function or match, optimising efficiency and maintaining cost-effectiveness.
- Ensure all catering areas are well-stocked before matches and events to maximise sales.
- Minimise stock wastage through effective ordering and allocation.
- Showcase your versatility by working in various front-of-house areas, supporting the team wherever needed to ensure efficiency and productivity.
- Coordinate setup for the next event/match, keeping costs low.
- Gather valuable feedback from customers after each function and collaborate with relevant departments to drive continuous improvement in our catering business.
- Manage and address any performance issues or shortcomings of front-of-house staff in collaboration with the Head of Catering, promoting a positive and professional work environment.
- Take responsibility for stock management during matches and events, adhering to established procedures and ensuring accuracy and accountability.
- Maintain clean and compliant catering areas, upholding our strict Health and Safety standards.
- As a trusted key holder, oversee stadium opening and closing procedures, occasionally working independently.
Personal Specification:
- Proven experience in successfully leading, managing, and motivating teams.
- Flexibility is key be prepared to adapt to varying shift patterns based on the needs of our catering business, including the ability to work longer shifts at short notice.
- Punctuality and impeccable personal presentation are essential.
- Passionate about delivering outstanding customer service and creating memorable experiences.
- Mindful of cost control measures and resource optimisation.
- Strong awareness of Health and Safety practices.
- Excellent communication skills to foster positive relationships with colleagues and customers.
- Exemplify the values of Colchester United Catering Department and serve as an ambassador for our brand.
Hours of Work:
40 hours per week
Salary:
£25k-27k plus an additional £1,000 starting bonus after 6 months
Catering Duty Manager employer: Colchester United Football Club
Contact Detail:
Colchester United Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Duty Manager
✨Tip Number 1
Familiarize yourself with the operations of a catering team, especially in a fast-paced environment like a football club. Understanding match day dynamics and customer service expectations will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership experience by sharing specific examples of how you've motivated and managed teams in previous roles. This will demonstrate your capability to inspire others and achieve outstanding results.
✨Tip Number 3
Show your flexibility and adaptability by discussing times when you've successfully adjusted to changing circumstances or worked longer shifts. This is crucial for a role that requires quick thinking and responsiveness.
✨Tip Number 4
Emphasize your commitment to health and safety standards. Providing examples of how you've maintained compliance in previous positions will reassure us of your ability to uphold our strict guidelines.
We think you need these skills to ace Catering Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering management and team leadership. Use specific examples that demonstrate your ability to manage staff, ensure customer satisfaction, and maintain health and safety standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the catering industry and your commitment to delivering outstanding service. Mention your flexibility and readiness to adapt to varying shift patterns, as this is crucial for the role.
Highlight Key Skills: In your application, emphasize skills such as team motivation, stock management, and cost control. These are essential for the Catering Duty Manager position and will help you stand out.
Showcase Customer Service Experience: Provide examples of how you've created memorable experiences for customers in previous roles. This aligns with the job's focus on outstanding customer service and will demonstrate your suitability for the position.
How to prepare for a job interview at Colchester United Football Club
✨Show Your Leadership Skills
As a Catering Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or inspired colleagues to achieve targets.
✨Highlight Your Customer Service Passion
This role is all about delivering outstanding customer service. Be ready to discuss how you've created memorable experiences for customers in previous roles and how you plan to maintain high standards in the catering department.
✨Discuss Flexibility and Adaptability
The job requires flexibility with shift patterns. Share instances where you've adapted to changing circumstances or worked longer shifts on short notice, showcasing your commitment to the team's success.
✨Emphasize Health and Safety Awareness
Health and safety are crucial in catering. Be prepared to talk about your knowledge of health and safety practices and how you've implemented them in past roles to ensure compliance and a safe working environment.
