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- Tasks: Be the friendly face at our Braintree Campus, assisting students and staff daily.
- Company: Join Colchester Institute, a vibrant place where your career can truly make a difference.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for personal growth.
- Why this job: Perfect for people-persons who love helping others in a dynamic, student-focused setting.
- Qualifications: Level 2 qualification in English and Maths required; customer service experience preferred.
- Other info: This role is part-time, 15 hours per week during term-time.
Learning Resources and Student Hub Assistant
Join Colchester Institute – Where Your Career Makes a Difference
We are looking for a Learning Resources and Student Hub Assistant to provide a warm, professional first point of contact for visitors, students and staff at our Braintree campus. This varied role is central to ensuring a positive student experience, supporting Learning Resources services and broader college processes throughout the student journey.
Job Title: Learning Resources and Student Hub Assistant
Type: Part time, Maternity Cover, 27 hours a week, 40 weeks a year.
What you\’ll do
- Deliver a friendly and efficient service as the first point of contact in the Student Hub and Learning Resources areas.
- Respond to enquiries, provide accurate information and signpost students and visitors to appropriate services.
- Issue visitor passes, temporary student IDs and support campus security and emergency procedures.
Learning Resources Support
- Use the Library Management System to issue, renew, return and track resources.
- Maintain library stock, including shelving, organising, repairing, processing new items, and ensuring accessibility.
- Provide day-to-day support alongside other Learning Resources staff to keep the service running effectively.
Curriculum & Administrative Support
- Support nominated curriculum areas with admissions tasks, applications, arranging interviews and monitoring attendance in line with college procedures.
- Provide general administrative support such as taking minutes, generating reports, and producing high-quality written materials.
- Build effective working relationships with staff across the campus to ensure smooth processes and excellent service.
Support for Key College Processes
- Assist with enrolment, induction, parent events, open evenings, student interviews, progress boards and other key activities throughout the year.
- Support the examinations process by securely managing papers and materials, preparing invigilator packs, storing scripts and helping process results and certificates for Braintree students.
What you\’ll bring
- A cheerful, customer-focused approach with strong communication skills.
- Excellent organisational ability and attention to detail.
- Confidence using digital systems, databases and software such as Outlook, Word and Excel.
- Flexibility to support both reception and Learning Resources, especially during busy periods or staff absence.
- A commitment to safeguarding, equality, diversity and the College\’s values.
Why join us?
You will be part of a friendly and supportive team committed to providing outstanding student services. You will enjoy a varied role with opportunities to develop skills across customer service, administration, and Learning Resources and play an important part in enhancing the campus experience for learners, visitors and staff.
If you\’re enthusiastic, reliable and ready to make a positive impact on our student community, we\’d love to hear from you.
Please note: We do not work with recruitment or search agencies unless formally contracted in line with our PSL.
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Learning Resources and Student Hub Assistant employer: Colchester Institute
Contact Detail:
Colchester Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Resources and Student Hub Assistant
✨Tip Number 1
Familiarise yourself with the services offered at Colchester Institute, especially those related to student support and resources. This knowledge will help you engage confidently with students and staff during your interactions.
✨Tip Number 2
Practice your customer service skills by volunteering or working in similar environments. Being able to demonstrate your ability to handle various situations with a friendly attitude will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Colchester Institute. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare specific examples of how you've successfully managed conflicting priorities in previous roles. This will showcase your ability to thrive in a busy team environment, which is crucial for this position.
We think you need these skills to ace Learning Resources and Student Hub Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant qualifications. Emphasise your ability to work in a busy team environment and manage conflicting priorities, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the student experience at Colchester Institute.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your Level 2 English and Mathematics GCSE or equivalent. If you have a formal customer service qualification, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Colchester Institute
✨Show Your People Skills
As a Learning Resources and Student Hub Assistant, you'll be the first point of contact for students and staff. Make sure to highlight your experience in customer service and how you enjoy helping others. Share specific examples of how you've positively impacted someone's day.
✨Demonstrate Flexibility
This role requires you to support various teams and manage conflicting priorities. Be prepared to discuss times when you've successfully adapted to changing situations or taken on different responsibilities. This will show your potential employer that you're ready for the dynamic environment at Colchester Institute.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of the position. Understand what it means to provide first-class customer service and how to assist with library services. Being knowledgeable about the role will help you answer questions confidently and demonstrate your enthusiasm for the job.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team, the campus culture, and the challenges faced in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
