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For Companies At a Glance
- Tasks: Be the go-to person for resolving IT incidents and service requests.
- Company: Join Colchester Institute, a supportive and inclusive educational environment.
- Benefits: Enjoy 28 days holiday, a generous pension scheme, and exclusive discounts.
- Why this job: Gain hands-on experience in IT support while making a difference in education.
- Qualifications: Customer service experience and familiarity with Microsoft Office and mobile platforms required.
- Other info: Commitment to safeguarding and equal opportunities is essential.
The predicted salary is between 30000 - 42000 £ per year.
IT Service Desk Technician Second Line
Colchester
£26,269 – £28,644 per annum
Permanent – Full Time – 37 hours per week, 52 weeks per year
About the role
You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order. Escalating where required to ILT Teams or 3rd parties where required.
About you
You will have previous customer service in a customer facing role, utilising email, telephone and face to face communications. You will also have previous experience of Microsoft Office, Office 365, Android, Apple IOS.
Closing date: 24 January 2024
Our Benefits include:
To apply please complete our Application form on our website.
Please contact Human Resources on or call if you have any queries or would like further information.
Additional Information
Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service. Please visit our website obtain further details about the College.
IT Service Desk Technician Second Line employer: Colchester Institute
Contact Detail:
Colchester Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician Second Line
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office and Office 365. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Prepare examples of how you've successfully resolved issues for customers in the past, as this will be crucial for the role.
✨Tip Number 3
Research Colchester Institute and understand their values and mission. Tailoring your conversation to align with their goals can show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Colchester Institute if possible. They can provide insights into the company culture and the expectations for the IT Service Desk Technician role, which can help you prepare better.
We think you need these skills to ace IT Service Desk Technician Second Line
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Desk Technician Second Line position. Tailor your application to highlight relevant experience in customer service and technical skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous customer service roles and any experience with Microsoft Office, Office 365, Android, and Apple IOS. Use specific examples to demonstrate your problem-solving skills and ability to handle incidents.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a good fit for the role. Mention your communication skills and your approach to prioritising and resolving service requests effectively.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Colchester Institute
✨Showcase Your Customer Service Skills
As an IT Service Desk Technician, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you've effectively resolved issues in the past.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of Microsoft Office, Office 365, Android, and Apple iOS. Be ready to answer questions about these technologies and possibly demonstrate your knowledge during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you may need to explain how you would handle specific incidents or service requests. Think through common IT issues and how you would prioritise and resolve them.
✨Research Colchester Institute
Take some time to learn about Colchester Institute, its values, and its commitment to safeguarding. This will not only help you understand the organisation better but also show your genuine interest during the interview.
