We are looking to recruit a Apprentice Medical Receptionist to join our incredible, hard working administration team. The role will involve communicating with our patients over the telephone, face to face and through our digital platform askmyGP. The confidential nature of the position will require a high level of trust and understanding.
Wage
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Hours
Monday to Friday, times to be confirmed. 30 minute/one-hour lunch breaks each day.
37 hours a week
Start date
Monday 26 October 2026
Duration
1 year
Work
Most of your apprenticeship is spent working. You'll learn on the job by getting hands-on experience.
What you'll do at work
Day to day role responsibilities will include:
- Greet our patients with kindness and understanding
- Answer the incoming calls swiftly
- Offer guidance to our patients face to face as they present at the front desk
- Use of multiple IT systems including our digital platform askmyGP and the EMIS clinical system,
- Ensure clear and accurate entries are documented in our patients medical records.
- Listen carefully and be understanding to our patients needs
- Communicate well with colleagues
- Build good relationships with colleagues
- Complete all tasks to a high standard
- Scanning documents accurately to medical records
- Attend practice meetings as required
- Keep your working area clear and tidy
Where you'll work
419 MAIN ROAD
HARWICH
CO12 4EX
Training
Apprenticeships include time away from working for specialist training. You'll study to gain professional knowledge and skills.
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
- Depending on your job role and work environment: Use an appropriate tone of voice in all communications, including written and digital, that reflect the organisation's brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer's point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
- Delivered in the workplace via online training with Colchester Institute
Requirements
GCSE in:
maths and English (grade 9-2/A*-E)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- Analytical skills
- Logical
- Creative
- Initiative
- Non judgemental
- Physical fitness
Other requirements
- This role will involve spending long periods of time at a computer
- A DBS check will be required and the cost of this will be covered by the practice
About this employer
Mayflower Medical Centre is a large GP practice based in Harwich, Essex. We are located inside the Fryatt Hospital. We are very fortunate to be a purpose-built modern surgery that allows for a comfortable working environment.
Our team is made up of our partner GPs, Nurses, HCAs, phlebotomists, pharmacists, and many other clinical roles plus a large administration team including medical receptionists, medical secretaries, dispensers and prescription clerks and is led by our Practice Manager.
We strive to offer a considerate and professional service to our 17,300 patients and our administration team play a huge part in this by sign posting our patients to the relevant clinical care.
We are extremely proud that our surgery was rated as 'good' in our most recent CQC inspection that took place in March 2022. This is a reflection of the positive attitude and hard work of our team.
- The opportunity to apply for a permanent role and career progression within the NHS into other administration roles or a clinical route
The contact for this apprenticeship is:
COLCHESTER INSTITUTE
01206712043
The reference code for this apprenticeship isVAC2000051021.
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MAYFLOWER MEDICAL CENTRE – Customer Service Practitioner Apprenticeship in Colchester employer: Colchester Institute Corporation
Colchester Institute is an excellent employer, offering a supportive and dynamic work environment where apprentices can gain invaluable hands-on experience in HR. With a focus on employee development, the apprenticeship provides opportunities for growth and progression within the HR function, all while enjoying a competitive wage and a collaborative team culture in the vibrant Colchester/Braintree area.
Contact Details:
Colchester Institute Corporation Recruitment Team
