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- Tasks: Support internal customers with ICT issues and improve digital skills.
- Company: Colchester City Council delivers diverse public and commercial services in Essex.
- Benefits: Enjoy flexible working, generous leave, gym discounts, and excellent training opportunities.
- Why this job: Join a supportive team making a real impact in the community while developing your ICT skills.
- Qualifications: Degree or relevant ICT qualification; strong customer service and time management skills required.
- Other info: Minimum one office day post-training; commitment to safeguarding vulnerable individuals is essential.
The predicted salary is between 30000 - 42000 £ per year.
Contract Type:Permanent
Working Hours:37 hours per week
Location:Civic Offices and homeworking. A minimum of one working day in the office for onsite tasks is required once internal training is complete.
Interview date to be confirmed
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors andbusinesses. They are a local government authority who provides a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council are seeking an ICT Support Analyst who can act as a first point of contact to internal customers for the ICT service.
Duties of the role
You will be an essential member of the ICT Service Desk team,supporting the organisation through a variety of channels, offering professional guidance and advice to meet customer needs.
You should aim to educate and improve digital skills across the organisation whenever appropriate and escalate issues to the relevant internal specialists, when necessary, whilst ensuring that your end customer remains updated.
Qualifications and skills required
To be successful in this role, you will be educated to degree level or relevant ICT qualification or have appropriate experience in information technology. A strong knowledge of current ICT technologies and their architecture with experience of Service Desk applications would be advantageous.
Good customer service skills and the ability to manage your time to complete assigned support and project tasks are essential to this role. Understanding of cyber security and data protection principles would be beneficial.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
- Flexible working
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Keith Gibson, ICT Support Team Leader on 01206 282370
For a copy of the job description, please clickhere.
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
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ICT Support Analyst employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ICT technologies and Service Desk applications mentioned in the job description. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and support. Consider role-playing scenarios with a friend or family member to practice how you would handle various customer queries.
✨Tip Number 3
Research Colchester City Council and their ICT services to understand their mission and values. Being able to align your answers with their goals during the interview will demonstrate your genuine interest in the position and the organisation.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and your desire to contribute to the team. Inquiring about training opportunities or how the team collaborates can highlight your proactive approach.
We think you need these skills to ace ICT Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the ICT Support Analyst position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in ICT support or service desk roles. Mention specific technologies you are familiar with and any customer service skills that demonstrate your ability to assist internal customers effectively.
Showcase Your Skills: Make sure to include any relevant qualifications, such as a degree in ICT or certifications related to information technology. Additionally, mention your understanding of cyber security and data protection principles, as these are beneficial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the organisation. Use this opportunity to explain why you want to work for Colchester City Council and how you can contribute to their mission of delivering high-quality services.
How to prepare for a job interview at Colchester City Council
✨Know Your ICT Basics
Brush up on your knowledge of current ICT technologies and their architecture. Be prepared to discuss specific tools and applications you've used, especially any Service Desk applications, as this will demonstrate your technical competence.
✨Showcase Your Customer Service Skills
Since the role involves acting as a first point of contact for internal customers, be ready to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and manage customer expectations.
✨Understand Cyber Security Principles
Familiarise yourself with basic cyber security and data protection principles. Being able to discuss these topics will show that you understand the importance of safeguarding information, which is crucial in an ICT support role.
✨Demonstrate Time Management Abilities
Prepare to talk about how you prioritise tasks and manage your time effectively. Provide examples of how you've balanced multiple responsibilities in previous roles, as this is essential for completing assigned support and project tasks.
