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- Tasks: Respond to Helpline calls and monitor CCTV for safety in Colchester.
- Company: Join a caring team dedicated to supporting the community 24/7.
- Benefits: Flexible part-time hours, full training provided, and a supportive work environment.
- Why this job: Make a real difference by helping residents feel safe and secure at home.
- Qualifications: Full clean driving licence required; no prior experience necessary.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Contract type: Permanent
Working Hours: 3x Part Time - 24.89 hours per week across a 24/7, 365 day period – non fixed working pattern
Due to expansion of our Helpline Service across North Essex, we have a number of vacancies available to join our team. This post will work with colleagues who are professional, caring and committed to delivering the very best service to our customers operating 7 days a week, 24 hours a day. This dual role will be covering the monitoring centre and our Helpline service.
Helpline – Established for over 25 years, we offer a telecare monitoring and falls response service to the residents of North Essex. This role involves responding to customers who have fallen in their own homes. With our specialist lifting equipment, we aim to safely lift the customer and leave them comfortable at home. We are also embarking on a significant digital transition of all our Helpline equipment, and you will therefore be supporting this rollout installing new equipment.
A calm, methodical and caring personality is required for this role. No previous experience relating to the above roles is needed as all training and support will be provided. You must have a full clean driving licence, as you will be driving one of our fleet of branded automatic vehicles, that are used whilst undertaking the Helpline role. On the job training will be given for both roles.
Monitoring Centre – You will be answering all our incoming Helpline alarm calls and out of hours answering all Colchester City Council calls and dealing with Colchester Borough Homes housing repairs. You will also be observing a network of high definition, digital CCTV cameras through Colchester City Centre, liaising with a range of businesses and teams across the city and with the emergency services where necessary. You will be required to work various shifts as we operate 24 hours a day, 7 days a week. You must be able to cover the full range of shifts across the 7-day week, with the set shift times as:
- Early: 0600 – 1400
- Late: 1400 – 2200
- Night: 2200 – 0600
If you have any questions regarding the role then, please email one of the Monitoring & Response Service Managers: Nicola Cable or Helen Wigley.
Qualifications and Requirements
- Full clean driving licence (required for Helpline role).
- Preferred: enhanced DBS Check with Barring and SIA CCTV Licence.
- If successful, you will be expected to pass an enhanced DBS check and a full medical assessment.
Monitoring & Response Officer in Essex employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring & Response Officer in Essex
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they support the community. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Think about how your calm and caring personality fits into the role, especially when discussing scenarios related to customer service or emergency response.
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about the digital transition of the Helpline equipment or how they support staff training. It shows you're engaged and eager to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Monitoring & Response Officer in Essex
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Monitoring & Response Officer role. We want to see how you can contribute to our caring and professional team!
Show Your Personality: This role requires a calm and methodical approach, so let your personality shine through in your written application. Share examples that demonstrate your caring nature and ability to handle challenging situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Colchester City Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Monitoring & Response Officer. Familiarise yourself with the Helpline service and the monitoring centre's operations. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Caring Nature
Since this role requires a calm and methodical personality, think of examples from your past where you've demonstrated empathy and care. Whether it's in a professional or personal context, be ready to share how you handle sensitive situations.
✨Prepare for Shift Work Questions
Given the non-fixed working pattern, be prepared to discuss your availability and flexibility regarding shifts. Highlight any previous experience with shift work or your willingness to adapt to various schedules.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training processes, or the digital transition of the Helpline equipment. This shows that you're engaged and eager to learn more about the company and your potential role.
