At a Glance
- Tasks: Provide 2nd-line tech support and improve systems for public services.
- Company: Colchester City Council, dedicated to enhancing public services through technology.
- Benefits: Flexible working, excellent annual leave, and ongoing learning opportunities.
- Other info: Join a supportive team culture with great career progression.
- Why this job: Make a real impact by transforming technology solutions for your community.
- Qualifications: Experience in ICT support and strong knowledge of Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
Make a real difference with technology that supports public services
Colchester City Council is looking for a Technology Support and Solutions Specialist to join our Technology Solutions team.
This is a hands‑on role combining 2nd‑line technical support with the opportunity to improve systems, automate processes and help colleagues work more effectively.
You’ll work closely with teams across the organisation, turning business needs into practical technology solutions that are secure, reliable and user‑focused.
- What you’ll do
- Provide
- 2nd‑line support for business systems, resolving incidents and service requests
- Support and advise users, helping them get the most from technology
- Gather requirements and help design technology‑led process improvements
- Build and support workflows and automation to reduce manual effort
- Support system upgrades, new deployments and integrations
- Help develop reports and enable self‑service access to data
- Promote best practice around data quality, security and compliance
- Create documentation and deliver user training where needed
- Work with suppliers and partners to resolve issues
- Contribute to ICT projects and research new solutions
- Provide occasional out‑of‑hours support where required
- What we’re looking for
- Practical experience in an ICT or business systems support role
- Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, Share Point, Teams, Power Apps)
- Good understanding of data protection and information security
- Strong problem solving, communication and customer service skills
- Ability to analyse business requirements and identify improvement opportunities
- Experience in local government, housing or public‑sector systems
- Advanced Excel skills
- Experience with automation, workflows or reporting
- Knowledge of Microsoft 365 development or architecture
- Flexible and hybrid working
- Excellent annual leave, including additional days at Christmas
- Ongoing learning, development and career progression
- Supportive, collaborative team culture
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Technology Support and Solutions Specialist in Colchester employer: Colchester City Council
Colchester City Council is an excellent employer, offering a vibrant work culture that prioritises community wellbeing and employee development. With flexible hours, comprehensive training opportunities, and attractive benefits such as free gym membership and generous annual leave, this role allows you to make a meaningful impact while enjoying a supportive environment in the heart of Colchester.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support and Solutions Specialist in Colchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Colchester City Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Colchester City Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Colchester City Council!
✨Direct Apply to Colchester City Council
Let's not forget to apply directly through the Colchester City Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support and Solutions Specialist in Colchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Colchester City Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Colchester City Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Colchester City Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
