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- Tasks: Monitor calls and respond to emergencies, ensuring community safety across North Essex.
- Company: Join a well-established Helpline service with over 25 years of experience.
- Benefits: Competitive salary, generous night premium, and flexible part-time hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No prior experience needed; just a caring attitude and a full clean driving licence.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 30616 - 30616 £ per year.
Contract type: Permanent. Salary: £30,616 per annum (pro-rata for part time) + a generous 28% night premium where nights are worked.
Working hours: 3x Part Time - 24.89 hours per week across a 24/7, 365 day period – non fixed pattern.
Due to expansion of our Helpline Service across North Essex, we have a number of vacancies available to join our team. We are seeking individuals with a customer focused approach who are looking for a flexible role that supports community work across North Essex. This dual role covers the monitoring centre and the Helpline service.
The Helpline is established for over 25 years and offers a telecare monitoring and falls response service to residents of North Essex. The role involves responding to customers who have fallen in their homes. With specialist lifting equipment, we aim to safely assist customers and leave them comfortable at home. There is a significant digital transition of Helpline equipment, and you will support this roll out by installing new equipment.
A calm, methodical and caring personality is required. No previous experience in the above roles is needed as training and support will be provided.
You must have a full clean driving licence, as you will be driving one of our fleet of branded automatic vehicles used in the Helpline role. Preferably, you will have an enhanced DBS Check with Barring required and an SIA CCTV License. If successful, you will be expected to pass an enhanced DBS check and a full medical assessment.
On-the-job training will be provided for both roles.
Responsibilities- Monitoring Centre – You will answer all incoming Helpline alarm calls and out of hours respond to Colchester City Council calls and Colchester Borough Homes housing repairs.
- You will also observe a network of high definition, digital CCTV cameras through Colchester City Centre, liaising with a range of businesses and teams across the city and with the emergency services where necessary.
- You will be required to work various shifts as we operate 24 hours a day, 7 days a week. You must be able to cover the full range of shifts across the 7-day week, with the following set shift times:
- Early – 0600 to 1400
- Late – 1400 to 2200
- Night – 2200 to 0600
- Must have a full clean driving licence (driving branded automatic vehicles).
- Preferred: enhanced DBS Check with Barring, and an SIA CCTV Licence.
- If successful, you will be expected to pass an enhanced DBS check and a full medical assessment.
- Nicola Cable — Nicola.Cable@colchesteramphora.com
- Helen Wigley — Helen.Wigley@colchesteramphora.com
For a copy of the job description, please contact the HR team or request via the appropriate internal channel.
Monitoring & Response Officer in Colchester employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring & Response Officer in Colchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on showcasing your calm and caring personality, as that’s key for the Monitoring & Response Officer role. We want to see you shine!
✨Tip Number 3
Don’t forget to research the company! Knowing about their Helpline service and community work will help you stand out during interviews. It shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Monitoring & Response Officer in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Monitoring & Response Officer role. We want to see how you can bring a customer-focused approach to our team!
Show Your Caring Side: Since this role involves assisting customers who may have fallen, it’s important to convey your calm and caring personality in your application. Share any relevant experiences that showcase your ability to handle sensitive situations.
Highlight Flexibility: We operate 24/7, so let us know about your availability and willingness to work various shifts. Mentioning your flexibility will show us that you’re ready to jump into this dynamic role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the path to joining our amazing team.
How to prepare for a job interview at Colchester City Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Monitoring & Response Officer. Familiarise yourself with the Helpline service, the types of calls you might receive, and the equipment you'll be using. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Focus
Since this role is all about supporting the community, think of examples from your past experiences where you've demonstrated a customer-focused approach. Whether it's in a previous job or a volunteer position, be ready to share how you handled situations with care and empathy.
✨Prepare for Shift Work Questions
Given that the role requires flexibility across various shifts, be prepared to discuss your availability and willingness to work nights, weekends, and holidays. It’s important to convey that you’re adaptable and ready to meet the demands of a 24/7 operation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team dynamics, or how the digital transition of Helpline equipment is being managed. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
