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- Tasks: Lead the digital team in managing software support and project delivery for housing services.
- Company: Colchester City Council, dedicated to high-quality public services.
- Benefits: Generous leave, pension scheme, flexible working, and discounts on gym and travel.
- Why this job: Make a real difference in local housing services while developing your career.
- Qualifications: Degree level education and experience in housing software and service delivery.
- Other info: Great training and progression opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Contract type: Permanent
Working Hours: 37 hours a week
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Duties of the role
As an essential member of the Digital Team you will be a first point of contact for operational delivery of the Service Catalogue for Colchester Borough Homes. The role will require you to manage and monitor team and individual performance on Helpdesk Tickets in relation to software application support requests and incidents and develop a knowledge base for users. You will assist with the prioritisation, scoping and options assessments for the programme of software development projects. You will ensure delivery of the projects in terms of resource allocation and timelines, consultancy with software suppliers, regular update reporting to stakeholders, and proactive support to the team with managing risks, issues and compliance. You will be required to monitor and manage licences and software renewals, and support procurement and budget setting activities.
Qualifications and skills required
- Be educated to degree level or equivalent, have experience in Housing software application maintenance and development, ideally NEC Housing.
- Be experienced in managing the delivery of Service Desk Tickets and Software Development & Data Projects, against Service Level Agreement / Service Catalogues.
- Have excellent communication, influencing and negotiation skills.
- Be able to assess business requirements and produce options assessments that are focussed on customer self-serve, automation and efficiency, removing bespoke solutions and silo processing.
- Ideally have a knowledge/experience of housing rent and service charges, social housing and Arm’s Length Management Organisations.
- Be able to keep us compliant with licencing, procurement, security, audit and data protection requirements.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits
- Flexible working
- Gym, travel and online retail discount
- Excellent training, development and progression opportunities.
Lead Solutions Specialist (Housing) in Colchester employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Solutions Specialist (Housing) in Colchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Colchester City Council on LinkedIn. A friendly chat can give us insider info about the role and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to software application support and project management. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Showcase your skills! Bring along examples of how you've managed Helpdesk Tickets or software projects in the past. We love seeing real-life applications of your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the community.
We think you need these skills to ace Lead Solutions Specialist (Housing) in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with housing software and service delivery. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey complex information clearly. We love seeing examples of how you've influenced or negotiated successfully in past roles.
Highlight Your Project Management Experience: We’re looking for someone who can manage projects effectively, so be sure to include any relevant experience you have with software development projects or service desk management. Use specific examples to illustrate your success in meeting deadlines and managing resources.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Colchester City Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing software applications, especially NEC Housing. Familiarise yourself with the specific tools and processes mentioned in the job description, as this will show that you're serious about the role and understand what’s required.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with stakeholders or team members in the past. Think about times when you influenced decisions or negotiated outcomes successfully.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've managed Helpdesk Tickets or software development projects before. Highlight your approach to prioritising tasks, managing risks, and ensuring compliance with regulations. This will illustrate your capability to handle the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the Digital Team's current projects or challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of the importance of customer self-service and efficiency in service delivery.
