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- Tasks: Provide top-notch customer service and support in a busy housing team.
- Company: Local government authority dedicated to community support in Colchester.
- Benefits: Attractive pension scheme, training opportunities, and flexible working hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in fast-paced environments and A Levels or equivalent required.
- Other info: Permanent role with 22.2 hours per week and great career development.
The predicted salary is between 24000 - 36000 £ per year.
A local government authority in Colchester is looking for a passionate Contact and Support Advisor to deliver high-quality customer service within their Housing team. This permanent role, requiring 22.2 hours per week, involves handling enquiries in a busy call center and offering face-to-face assistance at the Greenstead Local Housing Office.
Candidates should have experience in a fast-paced environment and possess A Levels or equivalent.
The council provides attractive benefits, including a pension scheme and training opportunities.
Housing Support Advisor — Flexible, Multichannel Service in Colchester employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Advisor — Flexible, Multichannel Service in Colchester
✨Tip Number 1
Get to know the local government authority and their housing services. Research their values and recent projects so you can chat about them during your interview. This shows you're genuinely interested and ready to contribute!
✨Tip Number 2
Practice your customer service skills! Since this role involves handling enquiries in a busy call centre, think of scenarios where you’ve successfully resolved issues or helped someone out. We want you to shine when discussing your experience!
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the team and the work culture. They might share valuable insights that could give you an edge!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you with any questions you might have along the way!
We think you need these skills to ace Housing Support Advisor — Flexible, Multichannel Service in Colchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about providing high-quality customer service in the housing sector.
Tailor Your Experience: Make sure to highlight any relevant experience you've had in fast-paced environments. We’re looking for candidates who can handle enquiries efficiently, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Colchester City Council
✨Know Your Stuff
Make sure you understand the role of a Housing Support Advisor and the specific responsibilities involved. Familiarise yourself with the local housing policies and the services offered by the council. This will show your passion for the role and help you answer questions confidently.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service and handling enquiries. Think about your past experiences in fast-paced environments and how they relate to this role. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Showcase Your Communication Skills
As this role involves both phone and face-to-face interactions, demonstrate your communication skills. During the interview, be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you’re engaged and willing to ensure effective communication.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
