At a Glance
- Tasks: Deliver high-quality customer service in a fast-paced call centre environment.
- Company: Colchester City Council, dedicated to accessible public services.
- Benefits: Generous leave, pension scheme, flexible working, and discounts.
- Why this job: Join a supportive team and make a real difference in your community.
- Qualifications: Experience in customer service or call centre roles; A Levels or equivalent.
- Other info: Great training and career progression opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
Contract Type: 12 Month Fixed Term
Working Hours: 37 Hours per week
Location: Civic Offices and homeworking
Interview date to be confirmed
Are you passionate about delivering high quality customer service? Do you have experience working in a fast-paced customer service or call centre role? Can you confidently complete comprehensive tasks whilst providing an efficient and effective service to support customers across a range of channels? If so, then this role is for you.
Colchester City Council are seeking a Contact and Support Advisor to work within our Housing team providing a service for residents, visitors and businesses across a range of channels for both Colchester Borough Homes and Colchester City Council. Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Duties of the role
The successful candidate will be able to follow policies and procedures whilst simultaneously providing a high level of customer service within an extremely fast paced and busy call centre environment. The candidate will have a keen sense of accuracy and be adept at using a wide range of systems in order to be as effective as possible when handling enquiries. The role also requires the candidate to provide a face-to-face service at our Greenstead Local Housing Office.
Qualifications and skills required
To be successful in this role, we expect you to have extensive experience of working in a call centre or a fast-paced customer service role. IT skills such as Microsoft Office 365 applications would be beneficial. We expect you to have A Levels or equivalent experience.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period. Other benefits include:
- Flexible working available if working additional hours
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
For an informal discussion about this vacancy, please contact Derek McGuirk, Contact & Support Team Leader - 07974908928.
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
Contact and Support Advisor - Housing in Colchester employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact and Support Advisor - Housing in Colchester
✨Tip Number 1
Get to know the company! Research Colchester City Council and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations in a call centre environment. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Colchester City Council.
We think you need these skills to ace Contact and Support Advisor - Housing in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and call centre roles. We want to see how your skills align with the specific duties of the Contact and Support Advisor position.
Showcase Your IT Skills: Since IT skills are beneficial for this role, don’t forget to mention your proficiency with Microsoft Office 365 or any other relevant systems. We love seeing candidates who can hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling enquiries in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Colchester City Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, especially in a fast-paced environment. This will show that you understand the importance of delivering high-quality service.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how your previous experience aligns with the duties of a Contact and Support Advisor, particularly in handling enquiries and using various systems.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Express why you're excited about the opportunity to work with Colchester City Council and how you can contribute to their mission of providing accessible services. A positive attitude can make a lasting impression.