At a Glance
- Tasks: Provide emergency support and assistance to customers in their homes.
- Company: Join a dedicated team with over 20 years of experience in customer service.
- Benefits: Enjoy competitive pay, holiday pay, and a generous night shift premium.
- Other info: Flexible shifts, full training provided, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while facing new challenges every day.
- Qualifications: Full clean driving licence, first aid skills, and compassion for vulnerable individuals.
The predicted salary is between 12 - 15 £ per hour.
Working hours: As and when required. Contract type: Casual. An enhanced Disclosure and Barring Service (DBS) check including an adult’s barred list is required for this post.
Do you relish the opportunity to provide an outstanding service to our customers? Do you thrive in busy environments? Do you hold a full, clean drivers’ licence and like to help people? If you are looking for a job where you never know what is going to happen from one minute to the next, this could be the job for you.
Attending customers’ homes or sheltered schemes of a Helpline customer that has fallen, no two days are the same. You have an opportunity to join a committed and experienced monitoring and mobile response team that has been established for over 20 years and we would welcome your application.
In addition to the hourly rate, this position also offers 12.07% holiday pay and a generous 28% night premium per hour for each night shift worked. Our established team is highly regarded for its excellent customer service and willingness to go the extra mile for its customers.
The Monitoring and Response Centre is based within Colchester City Centre. The Helpline delivers a telecare and falls response service to customers across Essex, providing aid and reassurance to elderly or vulnerable individuals 24 hours a day, 365 days a year.
The role involves, but is not limited to:
- Answering Helpline calls
- Responding to emergency alarm calls
- Delivering help and support in the event of a mishap or sudden illness
- Carrying out first aid
- Manual handling
- Use of a variety of lifting equipment and equipment installation
- Carrying out demonstrations for new potential customers
- Completing scheduled visits to existing customers
- Taking part in activities to gain new customers
Computer skills are required for this role, and the successful candidate will be able to complete administrative tasks and record information effectively. Monitoring & Response Officers have the use of Helpline vehicles during their shifts to attend response calls and visit people’s homes. On a few occasions, you may be required to travel and work alone.
You need to have an understanding of the needs of vulnerable people, first aid skills, the ability to remain calm and take decisions in challenging situations, and be able to physically assist people needing help with their personal mobility. Full training will be given for the successful candidate.
You must have a full clean driving licence. Each shift will bring its own unique challenges, and you will need to remain calm under pressure, be compassionate, and able to communicate effectively to a range of customers with diverse needs. You should also be willing to cover tasks within the wider Helpline business if required.
For this role, you will be required to work various shifts which include weekends and bank holidays. Times of the shifts are:
- Early: 0600 – 1400
- Late: 1400 – 2200
- Night: 2200 – 0600
If you would like an informal conversation regarding the role, then please email one of the Monitoring & Response Service Managers:
- Nicola Cable – Nicola.cable@colchesteramphora.com
- Helen Wigley – Helen.wigley@colchesteramphora.com
This vacancy can close at any time, so early submission of your application is recommended.
Casual Falls Responder in Colchester employer: Colchester City Council
Join our dedicated team at the Monitoring and Response Centre in Colchester, where you will have the opportunity to make a real difference in the lives of vulnerable individuals. We pride ourselves on our supportive work culture, offering comprehensive training and flexible casual hours that allow for personal growth and development. With competitive pay rates, including a generous night premium and holiday pay, this role is perfect for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Falls Responder in Colchester
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the unexpected! Since this role involves responding to emergencies, think about how you'd handle various scenarios. Practising your responses can help you stay calm and collected during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t wait too long; these roles can close quickly!
We think you need these skills to ace Casual Falls Responder in Colchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let us see your enthusiasm for helping others. Share any relevant experiences that highlight your commitment to providing outstanding service, especially in busy environments.
Tailor Your CV:Make sure your CV is tailored to the role of Casual Falls Responder. Highlight your first aid skills, experience with vulnerable individuals, and any relevant driving experience. We want to see how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and suitability for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Colchester City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities of a Casual Falls Responder, especially the importance of providing outstanding customer service and handling emergency situations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your compassion and communication skills. Prepare examples from your past experiences where you've successfully helped others or managed challenging situations. This will highlight your ability to remain calm under pressure and connect with customers from diverse backgrounds.
✨Highlight Your First Aid Knowledge
Given that first aid skills are essential for this position, be ready to discuss any relevant training or experience you have. If you’ve completed a first aid course, mention it! If not, consider brushing up on basic first aid principles before the interview, as it shows your commitment to the role and readiness to assist those in need.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the team and the work environment. This could include inquiries about the training process or how the team handles particularly challenging calls. It shows that you’re engaged and serious about finding the right fit for both you and the company.
