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For Companies At a Glance
- Tasks: Answer Helpline calls, manage housing repairs, and monitor CCTV across Colchester.
- Company: Join a supportive team dedicated to community safety and service.
- Benefits: Flexible shifts, training provided, and a chance to make a real difference.
- Why this job: Be the hero in your community while gaining valuable skills and experience.
- Qualifications: No experience needed; just a calm personality and a full driving licence.
- Other info: Great opportunity for career growth and community engagement.
The predicted salary is between 24000 - 36000 £ per year.
Role Overview
Monitoring Centre – you will answer all incoming Helpline alarm calls, handle out‑of‑hours Colchester City Council calls and manage Colchester Borough Homes housing repairs. You will also monitor a network of high‑definition digital CCTV cameras across Colchester City Centre, liaise with businesses and teams across the city, and coordinate with emergency services when necessary.
Responsibilities
- Respond to all Helpline alarm calls and out‑of‑hours council calls.
- Manage housing repairs for Colchester Borough Homes.
- Monitor the CCTV network in Colchester City Centre.
- Liaise with local businesses, teams and emergency services.
- Support the digital transition of Helpline equipment, installing new gear.
- Operate fleet of branded automatic vehicles and drive safely.
- Use specialist lifting equipment to safely lift falling customers.
Shift Coverage
Work various shifts 24/7. Must cover the full range of shifts across the 7‑day week.
Qualifications & Requirements
- No previous experience required; training will be provided.
- Full clean driving licence required – you will operate the company’s branded automatic vehicles.
- Preferably an enhanced DBS Check with Barring and an SIA CCTV Licence.
- Must pass an enhanced DBS check and a full medical assessment.
- A calm, methodical and caring personality is required.
Benefits & EEO
Disability Confidence - We are a Disability Confident employer and encourage disabled applicants who meet minimum criteria to apply. In certain high‑volume recruitment situations, interview offers may be limited, but all qualifying candidates will be considered. We offer a complete career change, flexibility to work within the community across North Essex, and a supportive professional environment.
Monitoring & Response Officer in Chelmsford employer: Colchester City Council
Contact Detail:
Colchester City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring & Response Officer in Chelmsford
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on Colchester City Council and Colchester Borough Homes. Understanding their mission and how they operate will help you connect your skills to what they need.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your calm and caring personality can shine through when discussing scenarios related to handling emergency calls or liaising with local businesses.
✨Tip Number 3
Show off your adaptability! Since the role involves various shifts and responsibilities, be ready to discuss how you've handled changing situations in the past. This will demonstrate that you're up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Monitoring & Response Officer in Chelmsford
Some tips for your application 🫡
Show Your Calm and Caring Side: In your application, let us see your calm and methodical approach. Highlight any experiences where you've handled stressful situations with care, as this is key for the Monitoring & Response Officer role.
Tailor Your Application: Make sure to tailor your application to the job description. Mention your willingness to work various shifts and your ability to liaise with different teams and businesses across Colchester.
Highlight Relevant Skills: Even if you don’t have direct experience, showcase any relevant skills or training that could apply. For example, if you've worked in customer service or have experience with technology, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Colchester City Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Monitoring & Response Officer. Familiarise yourself with handling Helpline alarm calls, managing housing repairs, and monitoring CCTV. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Calmness
Since the job requires a calm and methodical personality, think of examples from your past where you've handled stressful situations effectively. Be ready to share these stories during the interview to demonstrate your ability to stay composed under pressure.
✨Highlight Your Communication Skills
You'll be liaising with local businesses and emergency services, so it's crucial to showcase your communication skills. Prepare to discuss how you've successfully communicated in previous roles or situations, especially when coordinating with different teams.
✨Prepare for Shift Work Questions
As the role involves various shifts, be ready to discuss your availability and flexibility. Think about how you can manage your time effectively across different shifts and be prepared to explain your approach to maintaining work-life balance.
