At a Glance
- Tasks: Oversee daily operations of sports and leisure facilities, ensuring high service standards.
- Company: Join Colchester City Council's Sport & Leisure team, dedicated to community health and wellbeing.
- Benefits: Enjoy free gym membership, staff discounts, generous leave, and development opportunities.
- Other info: Casual hours available, including weekends; early applications encouraged.
- Why this job: Be part of a vibrant community, making a real impact on local health and happiness.
- Qualifications: Experience in supervising staff, cash handling, and membership administration is preferred.
Working hours: as and when required
Contract type: Casual
Are you a dynamic individual with a passion for sports, leisure, and wellbeing. We are looking for a committed, ambitious and engaged Casual Duty Officer to join our strong team and contribute to the vibrant community of Colchester. Our aim is to provide various sport activities accessible to a wider community.
As a Casual Duty Officer, you will be responsible for overseeing the day-to-day operations of our customer-facing sports and leisure facilities, including staff, bookings, and equipment. Reporting to the Operations Manager, you will play a pivotal role in ensuring the highest standards of front-line service delivery and customer satisfaction.
The successful candidate would ideally have similar experience within the public or private sector. Experience collaborating with departments, assisting with supervision and performance management of staff in, rostering, cash handling, membership administration and much more. Supporting income generation and retention efforts would be expected, and experience of working with a quality management framework such as QUEST would be an advantage.
Casual hours available as and when required which include weekends, mornings, evenings.
You will be exposed to multiple sites within the Leisure World portfolio and in this multi-skilled role, there will every opportunity for training, growth, development, and promotion.
If you are passionate about making a difference in the health and wellbeing of our community, we want to hear from you. Join us in our mission to create a healthier, happier Colchester.
Working for Sport & Leisure at Colchester City Council benefits include:
- Free Gym membership
- Various Staff discounts at Leisure World
- Pension with immediate life cover
- Generous Annual Leave
- Travel Discounts (where applicable)
- Online Discounts • Healthcare Discounts
- Learning and development
An enhanced Disclosure and Barring Service Check (DBS) including the children's barred list is required for this position.
Casual Duty Officer in Colchester employer: Colchester City Council
Colchester City Council is an excellent employer, offering a vibrant work culture that prioritises community wellbeing and employee development. With flexible hours, comprehensive training opportunities, and attractive benefits such as free gym membership and generous annual leave, this role allows you to make a meaningful impact while enjoying a supportive environment in the heart of Colchester.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Officer in Colchester
✨Tip Number 1
Make sure to showcase your passion for sports and community wellbeing during any informal discussions or interviews. This role is all about contributing to the community, so demonstrating your enthusiasm can really set you apart.
✨Tip Number 2
Familiarise yourself with the Leisure World portfolio and its facilities. Understanding the specific services offered will help you speak confidently about how you can contribute to their operations and customer satisfaction.
✨Tip Number 3
Highlight any previous experience in supervising staff or managing bookings. Be prepared to discuss specific examples of how you've successfully handled similar responsibilities in past roles.
✨Tip Number 4
Since this position requires flexibility in working hours, be ready to discuss your availability openly. Showing that you can adapt to the needs of the role will demonstrate your commitment and reliability as a candidate.
We think you need these skills to ace Casual Duty Officer in Colchester
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Casual Duty Officer. Highlight your relevant experience in sports, leisure, or customer service that aligns with the role.
Tailor Your CV:Customise your CV to reflect your experience in supervising staff, cash handling, and membership administration. Use specific examples that demonstrate your ability to maintain high standards of service and customer satisfaction.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sports and community wellbeing. Explain why you are interested in this position and how your skills can contribute to the vibrant community of Colchester.
Highlight Relevant Qualifications:If you have experience with quality management frameworks like QUEST or any relevant certifications, make sure to mention these in your application. This will strengthen your candidacy and show your commitment to maintaining high standards.
How to prepare for a job interview at Colchester City Council
✨Show Your Passion for Sports and Wellbeing
Make sure to express your enthusiasm for sports, leisure, and community wellbeing during the interview. Share any personal experiences or initiatives you've been involved in that demonstrate your commitment to promoting a healthy lifestyle.
✨Highlight Relevant Experience
Discuss your previous roles in supervising staff, managing bookings, and handling cash. Be specific about your achievements in these areas, as they directly relate to the responsibilities of a Casual Duty Officer.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations in a leisure environment. Think of examples where you successfully managed conflicts or improved customer satisfaction.
✨Demonstrate Flexibility and Availability
Since the role requires working varied hours, including weekends and evenings, be prepared to discuss your availability. Show that you are adaptable and willing to meet the needs of the organisation.
