At a Glance
- Tasks: Support residents through home improvement projects and ensure smooth communication.
- Company: Colchester Borough Homes, a supportive and inclusive employer.
- Benefits: Competitive salary, generous leave, professional development, and flexible working.
- Other info: Join a diverse team committed to equality and community representation.
- Why this job: Make a real difference in people's lives while building positive relationships.
- Qualifications: Excellent communication skills and a customer-focused approach.
The predicted salary is between 30000 - 40000 € per year.
Are you passionate about people and great at building positive relationships? Do you enjoy being the friendly, reassuring voice that makes a real difference to customers' experiences? Colchester Borough Homes (CBH) is delighted to be recruiting a motivated and organised Customer Liaison Officer to join our team. This is a highly rewarding role where you’ll be at the heart of our planned works programme, acting as the key contact for residents while improvements are carried out to their homes.
What you’ll be doing
- Support residents at every stage of the project journey – from first introductions through to aftercare.
- Clearly explain upcoming works, timescales and choices available, helping residents prepare for works and make informed decisions.
- Work closely with contractors, colleagues and residents to ensure smooth, effective communication.
- Provide ongoing support during works, addressing queries, concerns and access arrangements.
- Offer practical advice and reassurance once works are complete.
- Build and maintain positive, trusting relationships with residents and stakeholders.
- Advocate for vulnerable residents and ensure their needs are fully considered.
- Plan and deliver engaging resident consultation and engagement activities.
What we’re looking for
- Have excellent communication and interpersonal skills, with a natural ability to build rapport.
- Thrive in a busy environment and can juggle priorities with confidence.
- Bring a positive, customer-focused approach to everything they do.
- Are committed to equality, diversity and inclusivity.
- Enjoy working collaboratively as part of a team.
- Have an understanding of relevant legislation and CBH policies.
What we offer in return
- Excellent terms and conditions.
- Opportunities for professional development and career progression.
- A supportive, collaborative working environment.
- Local Government Pension Scheme with a 19.5% employer contribution.
- Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years service), plus bank and public holidays and two extra company holidays during the Christmas period.
- Access to an Employee Assistance Programme Employee Benefits Platform.
- Smartphone and laptop provided.
- Discounted corporate gym membership at Leisure World and the Northern Gateway.
- 1 Volunteering Day per year.
- Free Flu Jab.
Agile Working at Colchester Borough Homes means having some flexibility about when, where, and how we work to best meet the needs of your role and service area.
Equality & Diversity Commitment
Colchester Borough Homes is an equal opportunities employer. As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer. We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.
Customer Liaison Officer in Colchester employer: Colchester Borough Homes
Colchester Borough Homes is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to equality, diversity, and inclusivity, we foster a supportive and collaborative work culture where you can thrive. Enjoy generous benefits including a competitive salary, professional development opportunities, and flexible working arrangements, all while making a meaningful impact in the community as a Customer Liaison Officer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Colchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Colchester Borough Homes. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Liaison Officer, you'll need to build rapport with residents and stakeholders. Try role-playing common scenarios with a friend or family member to get comfortable explaining processes and addressing concerns. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've positively impacted customers in the past. Whether it’s resolving an issue or providing support, these stories will highlight your customer-focused approach and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Customer Liaison Officer in Colchester
Some tips for your application 🫡
Show Your Passion for People:When writing your application, let your passion for helping others shine through. Use examples that highlight your ability to build positive relationships and support customers, just like we do at StudySmarter.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Clearly explain your relevant experience and skills, especially those that align with the role of a Customer Liaison Officer. We appreciate clarity!
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific requirements of the Customer Liaison Officer role. Mention how your skills can help improve residents' experiences, just as we strive to enhance learning at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Colchester Borough Homes
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Liaison Officer role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities listed. This will help you articulate why you're the perfect fit for the position.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, excellent communication is key. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Be ready to demonstrate your ability to explain complex information clearly and reassure customers during challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific instances where you've had to advocate for a resident or manage a difficult situation. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Teamwork Spirit
This role requires collaboration with contractors and colleagues, so be prepared to discuss your experience working in teams. Highlight times when you've contributed to a positive team environment or worked together to achieve a common goal. Show that you value inclusivity and diversity in your approach.
