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- Tasks: Provide tenancy management services for sheltered housing and support older residents.
- Company: Join Colchester Borough Homes, an award-winning organisation making a difference in the community.
- Benefits: Enjoy flexible working, generous leave, and a local government pension scheme.
- Why this job: Make a real impact on the lives of older residents while developing your career.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Great training opportunities and a supportive work environment await you.
The predicted salary is between 13 - 16 £ per hour.
1 x 20 hours per week fixed term until 10th July 2026 – Mon - Friday (Mornings/lunchtime - 4 hours a day). Colchester Borough Homes (CBH) is a wholly owned subsidiary of Colchester City Council. We are seeking a proactive candidate to provide Tenancy management services for Colchester City Council Sheltered Housing stock.
About you: We are particularly interested in attracting a highly motivated and organised candidate with Housing Management and Customer Service experience. If you are a customer and solution-focused individual who enjoys a challenge and feel you can make a difference, we would like to hear from you.
We offer a range of benefits which include:
- Local Government Pension Scheme with a 20.8 % employer contribution
- Excellent training, development, and progression opportunities
- Generous annual leave entitlement, 23 days annual leave (increasing to 26 days after 5 years* service), plus bank and public holidays and two extra company holidays during the Christmas period
- The opportunity to buy up to another 5 days holiday, subject to conditions
- Access to the Employee Assistance Programme
- Provision of a smartphone and laptop
- Discounted gym membership - corporate membership rate at Leisure World and the Northern Gateway
- 1 Volunteering Day per year
- Free Flu Jab
- Exceptional flexible working arrangement
Agile Working at Colchester Borough Homes means having some flexibility about when, where and how we work to best meet the needs of our role and service area.
Other employee benefits include payment of a professional subscription, Free yearly eye tests plus a contribution towards glasses for VDU use.
Colchester Borough Homes are an equal opportunities employer. As part of our continued commitment to Equality and Diversity, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer.
How to apply:
- Step 1 - Read the advert, Job Accountability Statement and Person Specification
- Step 2 - Click 'Apply online' below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification
- Step 3 - Press 'submit'
Assistant Housing Officer (Older Persons Services) Part time, Fixed Term in Colchester employer: Colchester Borough Homes
Contact Detail:
Colchester Borough Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer (Older Persons Services) Part time, Fixed Term in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Colchester Borough Homes. Understand their values and services, especially how they support older persons. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your housing management and customer service experience, and think about specific examples that highlight your skills. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! Even though it’s a part-time role, looking professional can make a great first impression. Choose smart attire that reflects the seriousness of the position while still being comfortable for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewers can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Assistant Housing Officer (Older Persons Services) Part time, Fixed Term in Colchester
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can showcase your skills effectively.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in housing management and customer service. We want to see how your background aligns with our mission to make a difference in the lives of our tenants.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. Use specific examples to demonstrate your skills and experiences, as this will help us see why you're the right fit for the role.
Apply Through Our Website: Don't forget to apply through our website! It's the easiest way for us to receive your application and ensures that you’re following the correct process. We can't wait to hear from you!
How to prepare for a job interview at Colchester Borough Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Housing Officer and the specific services provided by Colchester Borough Homes. Familiarise yourself with their mission and values, as well as any recent news or projects they’ve been involved in. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Since this role requires a strong focus on customer service, prepare examples from your past experiences where you successfully managed tenant relationships or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how you can add value.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, the challenges faced in the role, or how success is measured. Asking questions not only shows your enthusiasm but also helps you determine if the organisation is the right fit for you.
✨Dress the Part
Even though the role may involve flexible working arrangements, it's important to dress professionally for the interview. Aim for smart-casual attire that reflects the seriousness of the position while still being comfortable. First impressions matter, and looking polished can boost your confidence.