At a Glance
- Tasks: Welcome visitors and provide information to enhance their experience in Colchester.
- Company: Join Colchester City Council, a vibrant local government authority.
- Benefits: Enjoy competitive salary, generous leave, gym discounts, and professional development.
- Other info: Flexible working hours with opportunities for growth and training.
- Why this job: Be part of a team that promotes Colchester and supports its tourism.
- Qualifications: Confident, friendly, and passionate about Colchester; communication skills are key.
The predicted salary is between 25948 - 26825 £ per year.
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex. The Council are seeking a Visitor Information Assistant to provide information and assistance to visitors before and during their stay and to assist in the smooth and efficient running of the Visitor Information Centre and Hollytrees Museum.
Duties of the role:
- Offer a friendly and professional welcome and a range of services directly to customers.
- Support the promotion of the destination through the Visit Colchester website, social media and other channels.
- Be a key holder with responsibility for the maintenance and security of the building and contents as well as the safety of all those who use it.
- Undertake some light cleaning and tidying of the public areas daily.
- Work hours may vary according to operational requirements, but the post holder will normally be required to work Tuesday to Saturday including Bank Holidays when the building is open.
Qualifications and skills required:
- Confident, friendly and helpful, with a passion for Colchester and the surrounding area.
- Comprehensive communication and IT skills, including excellent spoken and written English.
- Ability to research and present information in response to enquiries and to process sales and bookings efficiently.
- Attention to detail and accuracy in administrative tasks associated with income generation.
- An existing knowledge of the local area, a tourism qualification, fluency in any or all of French, German, Italian or Spanish, and a current driving licence are desirable attributes.
What we offer:
- Attractive pension scheme.
- Generous annual leave entitlement, including two extra company holidays during the Christmas period.
- Gym, travel and online retail discounts.
- Excellent training, development and progression opportunities.
For an informal discussion about this vacancy, please contact Claire Taylor, Visitor and Cultural Services Manager on 01206 282655.
Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
Apply online.
Visitor Information Assistant in Colchester employer: Colchester Borough Council
Colchester City Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and development. As a Visitor Information Assistant, you will enjoy a generous benefits package, including a competitive pension scheme, ample annual leave, and opportunities for professional training, all while contributing to the vibrant community of Colchester. Join a team that values your passion for local culture and tourism, and be part of a council committed to delivering high-quality services to residents and visitors alike.
Contact Details:
Colchester Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Information Assistant in Colchester
✨Tip Number 1
Get to know Colchester like the back of your hand! Familiarise yourself with local attractions, events, and hidden gems. This way, when you chat with visitors, you can share insider tips that make their experience unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or volunteering, the more you engage with people, the more confident you'll become. Remember, a friendly smile and a warm welcome go a long way in this role.
✨Tip Number 3
Show off your tech skills! Brush up on your IT abilities, especially if you're handling bookings and sales. Being comfortable with technology will help you stand out as a candidate who can handle the administrative side of things smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Visitor Information Assistant in Colchester
Some tips for your application 🫡
Show Your Passion for Colchester:When you're writing your application, let your love for Colchester shine through! Mention specific places or events that excite you about the area. This will show us that you're not just looking for a job, but you genuinely care about helping visitors enjoy their stay.
Highlight Your Communication Skills:As a Visitor Information Assistant, you'll be chatting with all sorts of people. Make sure to showcase your excellent spoken and written English in your application. Share examples of how you've effectively communicated in previous roles or experiences to demonstrate your skills.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to administrative tasks. In your application, mention any experience you have with managing bookings or handling cash. This will reassure us that you can keep everything running smoothly at the Visitor Information Centre.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Colchester Borough Council
✨Know Your Local Area
Brush up on your knowledge of Colchester and its attractions. Be ready to share interesting facts or recommendations during the interview, as this will show your passion for the area and your ability to assist visitors effectively.
✨Showcase Your Communication Skills
Since this role requires excellent spoken and written English, practice articulating your thoughts clearly. Consider preparing answers to common interview questions that highlight your communication skills and how you’ve used them in past roles.
✨Demonstrate Your Customer Service Experience
Think of specific examples from your previous jobs where you provided exceptional customer service. Be prepared to discuss how you handled difficult situations or went above and beyond to help a customer, as this is crucial for a Visitor Information Assistant.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key duties, such as maintaining the Visitor Information Centre and assisting with administrative tasks. Prepare to discuss how your skills align with these responsibilities and any relevant experience you have.
