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- Tasks: Support our Helpline and Monitoring Centre, responding to calls and assisting the community.
- Company: Join Colchester Amphora Trading Ltd, a caring and professional team.
- Benefits: Competitive salary, generous night premium, and flexible working hours.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No prior experience needed; just a caring attitude and a full clean driving licence.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 30616 - 42770 £ per year.
Salary £30,616 per annum (Pro‑rata for part time) + a generous 28% night premium where nights are worked.
Contract type: Permanent
Working Hours: 3x part time - 24.89 hours per week across a 24/7, 365 day period – non fixed working pattern.
Due to expansion of our Helpline Service across North Essex, we have a number of vacancies available to join our team. Do you have experience of working within a customer‑focused role? Are you looking for a complete career change and something outside your comfort zone? Looking for a role that allows flexibility to work within the community across North Essex? You could be our next colleague.
This post will work with colleagues who are professional, caring and committed to delivering the very best service to our customers operating 7 days a week, 24 hours a day.
This dual role will be covering the monitoring centre and our Helpline service.
- Helpline: Established for over 25 years, we offer a telecare monitoring and falls response service to the residents of North Essex. This role involves responding to our customers that have fallen within their own homes. With our specialist lifting equipment, we aim to safely lift the customer and leave them comfortable at home. We are also embarking on a significant digital transition of all our Helpline equipment, and you will therefore be supporting this rollout by installing new equipment. A calm, methodical and caring personality is required for this role; no previous experience relating to the above roles is needed as all training and support will be provided. You must have a full clean driving licence, as you will be driving one of our fleet of branded automatic vehicles, that are used whilst undertaking the Helpline role. Preferably, you will have an enhanced DBS Check with Barring required and an SIA CCTV Licence. If successful, you will be expected to pass an enhanced DBS check and a full medical assessment. On the job training will be given for both roles.
- Monitoring Centre: You will be answering all our incoming Helpline alarm calls and out of hours answering all Colchester City Council calls and dealing with Colchester Borough Homes housing repairs. You will also be observing a network of high definition, digital CCTV cameras through Colchester City Centre, liaising with a range of businesses and teams across the city and with the emergency services where necessary. You will be required to work various shifts as we operate 24 hours a day, 7 days a week. You must be able to cover the full range of shifts across the 7‑day week, with the set shift times as: Early 0600 – 1400, Late 1400 – 2200, Night 2200 – 0600.
If you have any questions regarding the role then, please email one of the Monitoring & Response Service Managers: Nicola Cable on Nicola.Cable@colchesteramphora.com or Helen Wigley on Helen.Wigley@colchesteramphora.com.
Colchester Amphora Trading Ltd has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.
Customer Service & Acquisitions Lead in Colchester employer: Colchester Borough Council
Contact Detail:
Colchester Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Acquisitions Lead in Colchester
✨Tip Number 1
Get to know the company! Research Colchester Amphora Trading Ltd and their Helpline Service. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping people, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories when you get the chance to chat with us!
✨Tip Number 3
Be flexible and open-minded! This job involves various shifts and a non-fixed working pattern. Show us that you're adaptable and ready to take on different challenges, whether it's working nights or learning new tech for the Helpline.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and keen to join our team at Colchester Amphora Trading Ltd.
We think you need these skills to ace Customer Service & Acquisitions Lead in Colchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your written application. We’re looking for caring and methodical individuals, so share a bit about yourself and why you’re passionate about this role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the job. Remember, clarity is key!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Colchester Borough Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Acquisitions Lead role. Familiarise yourself with the responsibilities, especially around the Helpline service and monitoring centre. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer-Focused Experience
Even if you haven't worked in a similar role before, think about any customer-focused experiences you've had. Be ready to share examples of how you've handled difficult situations or provided excellent service. This will demonstrate your ability to adapt and thrive in a customer-centric environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and calmness under pressure. Think of examples where you've had to stay composed in challenging situations, especially those involving vulnerable individuals. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the digital transition of the Helpline equipment. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
