At a Glance
- Tasks: Provide top-notch customer service across various channels while learning on the job.
- Company: Colchester City Council, dedicated to high-quality public services.
- Benefits: Flexible working, gym discounts, generous leave, and a great pension scheme.
- Other info: Join a fast-paced environment with excellent growth opportunities.
- Why this job: Kickstart your career with hands-on experience and professional development in a supportive team.
- Qualifications: Eager learners with good communication skills and basic IT knowledge are welcome.
The predicted salary is between 14 - 15 € per hour.
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
Job details
- Salary: National Minimum Wage
- Contract type: 18‑month fixed‑term contract
- Working hours: 37 hours per week
- Date posted: 14/05/2026
- Job reference: COLREQ01636
Job description
Would you like to complete a Customer Service Level 2 apprenticeship whilst working as a Customer Service Advisor? You will be working with an established team of customer service experts and providing an efficient, effective and high‑quality service, supporting customers across a range of channels.
Duties of the role
The successful candidate will be expected to answer customer enquiries through a range of channels such as phone, email, digital contact and face‑to‑face. You will follow policies and procedures whilst providing a high level of customer service within an extremely fast‑paced and busy contact centre environment. A keen sense of accuracy and the ability to learn a wide range of systems are essential for handling enquiries effectively.
Qualifications and skills required
We expect you to be a keen learner, willing to learn from colleagues, accept feedback positively, show initiative and contribute to developing processes. You should be able to take responsibility for your own work while being part of the wider team. IT skills such as Microsoft Office 365 would be beneficial; training will be provided on internal systems.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and receive a generous annual leave entitlement, including two extra company holidays during the Christmas period. Other benefits include:
- Flexible working
- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities
Contact and Support Apprentice in Colchester employer: Colchester Borough Council
Colchester City Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong emphasis on professional development, apprentices can expect comprehensive training and progression opportunities while enjoying benefits such as flexible working hours, generous leave entitlements, and discounts on various services. Working in the heart of Colchester, you will be part of a committed team that values high-quality service delivery to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Contact and Support Apprentice in Colchester
✨Tip Number 1
Get to know the company! Research Colchester City Council and their services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for the fast-paced environment you'll be working in.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contact and Support Apprentice in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the opportunity to learn and grow with us at Colchester City Council.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience you have in customer service or working in a team, as this will help us see why you’d be a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand your strengths and what you can bring to the team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. Plus, it shows you’re serious about joining us!
How to prepare for a job interview at Colchester Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact and Support Apprentice. Familiarise yourself with the services Colchester City Council provides and think about how you can contribute to delivering high-quality customer service.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about scenarios where you've demonstrated your ability to handle enquiries effectively, whether through phone, email, or face-to-face interactions. This will help you feel more confident during the actual interview.
✨Show Your Enthusiasm
During the interview, let your passion for customer service shine through. Talk about why you want to work in this role and how eager you are to learn from your colleagues. A positive attitude can really set you apart from other candidates.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the training opportunities available or how the team collaborates to provide excellent service. It shows you're genuinely interested in the role and the organisation.
