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For Companies At a Glance
- Tasks: Respond to emergencies, manage Helpline calls, and monitor city CCTV.
- Company: Local authority in Colchester dedicated to community support.
- Benefits: Competitive salary, training provided, and a full-time permanent position.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer-focused, calm under pressure, and must have a full clean driving licence.
- Other info: Flexible shifts with opportunities for career growth.
The predicted salary is between 30000 - 31000 £ per year.
A local authority in Colchester is seeking a Monitoring & Response Officer to join a dedicated team focused on providing support to the community. This role involves responding to customer emergencies, managing Helpline calls, and monitoring city CCTV.
The ideal candidate will be customer-focused, calm, and capable of undertaking various shifts. Training will be provided, and a full clean driving licence is essential.
This is a permanent, full-time position offering a salary of £30,616 per annum with additional benefits.
24/7 Monitoring & Helpline Officer in Colchester employer: Colchester Borough Council
Contact Detail:
Colchester Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Monitoring & Helpline Officer in Colchester
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Monitoring & Response Officer does, especially in terms of handling emergencies and managing Helpline calls. This will help you stand out during interviews.
✨Tip Number 2
Practice your calmness under pressure! Since this role involves responding to customer emergencies, think of scenarios where you might need to stay cool. Role-play with friends or family to get comfortable with your responses.
✨Tip Number 3
Don’t forget to highlight your customer service skills! When chatting with potential employers, share examples of how you've helped others in stressful situations. It shows you're the right fit for the community-focused role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our dedicated team in Colchester.
We think you need these skills to ace 24/7 Monitoring & Helpline Officer in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your calm and focused approach to the role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Monitoring & Helpline Officer position. Share specific examples of how you've handled emergencies or managed calls in the past.
Show Your Availability: Since this role involves various shifts, let us know your availability clearly. We appreciate candidates who are flexible and ready to jump in when needed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Colchester Borough Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Monitoring & Response Officer. Familiarise yourself with emergency response protocols and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Calmness
Since the job involves handling emergencies, it's crucial to demonstrate your ability to stay calm under pressure. Prepare examples from your past experiences where you successfully managed stressful situations. This will highlight your suitability for the role.
✨Highlight Your Flexibility
This position requires various shifts, so be ready to discuss your availability and willingness to adapt. Share any previous experiences where you’ve worked flexible hours or handled unexpected changes, as this will show your commitment to the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in this role. This not only shows your interest but also helps you gauge if the job is the right fit for you.
