At a Glance
- Tasks: Diagnose and resolve complex technical issues across Microsoft 365 and infrastructure.
- Company: Join a dynamic local government ICT team focused on innovation.
- Benefits: Flexible hybrid working, local government pension, and extensive health programmes.
- Other info: Opportunities for learning and development with employee recognition schemes.
- Why this job: Lead exciting projects and enhance your technical skills in a supportive environment.
- Qualifications: Level 5 qualification in infrastructure management or equivalent experience required.
The predicted salary is between 41145 - 45498 £ per year.
We have an exciting opportunity for a Senior Technical Analyst to join our ICT Team to provide high‑quality technical expertise across the service. This key role will diagnose, manage and resolve complex technical issues across Microsoft 365 products and will also be responsible for resolving problems relating to networks, data management and core infrastructure.
The postholder will contribute to technical projects from design through implementation, testing and transition to service, ensuring solutions are secure, resilient and aligned with business objectives while leading the design and implementation of new technology solutions in collaboration with project and service managers.
Working within the ITIL framework, the postholder will resolve incidents and complete projects, ensuring these are accurately logged and prioritised, with relevant documentation completed and updated in accordance with procedures. Support for business continuity and disaster recovery arrangements through testing, documentation and continual improvement of recovery processes is also required.
The postholder will act as the senior technical lead for complex infrastructure and cloud technologies, providing mentoring, guidance and knowledge sharing across the ICT team to improve resilience and technical capability. They will share best practice and deliver excellent customer service to managers, employees and Councillors.
Qualifications
Ideal candidates will hold a Level 5 qualification in infrastructure management or equivalent experience, with technical and business analysis experience supporting complex ICT systems in local government. Significant experience supporting enterprise Microsoft technologies, cloud services, infrastructure platforms, networking and associated security controls is required.
Benefits
- Flexible working
- Hybrid working arrangements available (home/office based with a minimum of 2‑3 office days per week, plus in‑person meetings as required)
- Local government pension scheme
- Learning and development for all employees
- Employee discounts at local businesses
- Employee recognition schemes
- Extensive health and wellbeing programmes, including discounted gym membership
Senior Technical Analyst in Braintree employer: Colchester Borough Council
Colchester Borough Council is an excellent employer, offering a supportive work culture that values professional development and community impact. As a Senior Planning Enforcement Officer, you will enjoy flexible working arrangements, a comprehensive local government pension scheme, and access to extensive health and wellbeing programs, all while contributing to meaningful projects in the Braintree area.
Contact Details:
Colchester Borough Council Recruitment Team
