Job details
Salary: £26,622 to £29,787 per annum (pro rata)
Contractual hours: 15 hours per week (including Saturdays)
Basis: Part time
Job category/type: Permanent – Part Time
Job reference: BREQ0450
Date posted: 09/06/2026
Closing date: Midnight on Wednesday 24th June.
Job Description
Braintree District Council is seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant, supporting the delivery of weddings, celebrations, and corporate events across our Conference and Wedding Venues.
About the Role
This is a 15‑hour per week contracted role, which includes Saturdays (usually a 5‑7 hour shift). The remaining contracted hours will be scheduled flexibly during the working week to meet operational needs. There will be opportunities for additional overtime, particularly where a Saturday shift extends beyond the standard Saturday working pattern. You will play a key role in ensuring every event is professionally managed, smoothly delivered, and memorable for our customers. Based primarily at Braintree Town Hall, this is a varied, hands‑on role combining excellent customer service with operational and caretaking responsibilities across all three of our Venues.
Key Responsibilities
- Deliver an exceptional, high‑quality customer experience for all venue users
- Support the smooth running of weddings, celebrations, and corporate bookings
- Welcome customers and provide a professional, responsive service throughout their event
- Prepare rooms to a high standard, ensuring venues are clean, safe, and presentation‑ready
- Carry out a range of administrative and operational duties to support day‑to‑day service delivery
- Open, secure, and take responsibility for the buildings as part of keyholding, health and safety duties
- Maintain a safe, clean, and inviting environment at all times
About You
- We are looking for someone who takes pride in delivering outstanding customer service
- Has excellent attention to detail and high presentation standards
- Is proactive, reliable, and has a “can‑do” attitude
- Can work both independently and as part of a team
- Takes ownership of tasks and responsibilities
Training & Development
The successful candidate will be required to complete a full week of on‑site training at the start of employment. Ongoing and occasional training and meeting days will also be provided to support your development and ensure you maintain full competency in the role.
Additional Information
- The role involves keyholding responsibilities, which includes unlocking and locking up the premises securely at the start/end of shifts
- Flexibility is essential to meet the needs of events and venue operations
- Interviews to be held week commencing 6th July
Benefits
- Flexible working
- Local government pension scheme
- Learning and development for all employees
- Employee discounts at local businesses
- Employee recognition schemes
- Extensive health and wellbeing programmes, including discounted gym membership
Contact Details:
Colchester Borough Council Recruitment Team
