Build Your Future with Colby River At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK. We operate across key living sectors, including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth. We are looking for a Central Services Team Leader to join our Altrincham team. Reporting to the Central Services Manager, you will coordinate the daily activities of the New Business and Tenancy Progression teams, ensuring workloads are managed effectively and service standards are maintained. You will monitor workflows, support rota planning, handle escalated enquiries and work closely with onsite teams to keep property information accurate and up to date. Office-based at our Altrincham headquarters (2 days WFH after probation) ~40 hours per week, Monday-Friday ~ Occasional Saturday cover may be required during team absences or periods of annual leave, with time off in lieu provided Support and coordinate the daily operations of the New Business and Tenancy Progression teams Monitor shared inboxes and workflow queues, ensuring tasks are allocated appropriately and completed within agreed service levels Manage customer enquiries and telephone calls in a professional, accurate and timely manner Plan, prioritise and allocate workloads to support the achievement of team objectives Monitor customer service, compliance and business standards, addressing performance or process issues promptly and constructively Act as the first point of escalation for challenging or sensitive telephone calls, taking ownership of issues and escalating further where appropriate Support the Central Services Manager by collating, validating and presenting operational data for regular and ad hoc reporting Assist with the preparation and coordination of team rotas, ensuring appropriate coverage during peak periods Provide day-to-day operational oversight in the absence of the Central Services Manager, working closely with the Operations Manager to maintain service continuity Promote a positive customer experience by modelling professional communication and supporting the team to resolve enquiries efficiently and courteously You will be confident managing competing priorities, monitoring workloads and supporting colleagues to deliver against agreed goals and service standards. A flexible and collaborative approach is essential, along with the ability to adapt positively as business needs change. A strong commitment to delivering excellent customer service Confidence using digital systems accurately and efficiently Proficiency in Microsoft 365, particularly Word, Excel and Outlook A flexible and adaptable approach to changing operational needs Previous experience within leasing, property management or a comparable customer-focused environment Experience of leading, coaching or supporting colleagues Experience monitoring shared inboxes, workflow queues or team service levels Competitive salary of £32,500 Annual discretionary bonus Employer-matched pension scheme Life insurance at three times your annual salary Generous annual leave entitlement, with the option to buy more Cycle to Work scheme Retail, leisure and lifestyle discounts Employee wellbeing support Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle. You will be supported to develop your career while playing an important role in delivering the high standards of service our customers and communities expect.
Service Management Lead - Home Based in Manchester employer: Colby River
Colby River is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Located in Manchester, the Senior Resident Services Associate role offers a competitive salary, generous benefits including a matched pension scheme and wellbeing support, and the opportunity to engage with residents while contributing to the success of a forward-thinking real estate company. Join us to be part of a team that values professionalism, accountability, and continuous improvement, all while shaping the future of UK residential communities.
