At a Glance
- Tasks: Lead and manage a vibrant residential community, ensuring exceptional service and operational excellence.
- Company: Join Colby River, a leader in UK real estate with a focus on quality living experiences.
- Benefits: Competitive salary, annual bonus, private medical insurance, and generous leave options.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Shape the future of community living and elevate resident experiences at a top-rated development.
- Qualifications: Proven experience in residential property management and strong leadership skills required.
The predicted salary is between 50000 - 50000 £ per year.
At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.
We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.
Colby River Property Management are seeking a General Manager to oversee the day-to-day running of their community at Botanica in Manchester. This development of 363 build to rent apartments and townhouses brings a combination of private and corporate lets to the management portfolio. We are looking for a manager who excels in team management and leadership, customer service, budget control and overall property management to retain the high standards of occupancy and value at this top-rated development.
This role will involve a small amount of travel for training and business meetings.
What you will do
- Team Leadership
- Lead, motivate, and develop the onsite team
- Conduct training, mentoring, and performance appraisals
- Drive operational efficiency and service excellence
- Support continuous improvement of onsite processes and procedures
- Resident Experience & Customer Service
- Deliver a first-class customer experience to all residents
- Build a strong sense of community through events and engagement initiatives
- Respond proactively to resident feedback and service requests
- Develop and deliver resident engagement strategies
- Lettings & Marketing
- Working alongside the Regional Leasing Manager to maximise occupancy and rental growth
- Ensure apartments and communal areas are presented to exceptional standards
- Oversee marketing campaigns, portals, and social media activity
- Support and develop team performance across lettings and administration
- Building & Property Management
- Oversee maintenance and repair programmes
- Coordinate health & safety compliance and building inspections
- Manage contractor relationships and service providers
- Ensure communal areas and facilities are maintained to a high standard
- Support M&E management alongside external providers
- Asset & Financial Performance
- Manage and optimise operational expenditure budgets
- Identify opportunities for ancillary revenue generation
- Support business planning and performance reporting
- Deliver value for money through effective contractor and supplier management
- Safety & Compliance
- Ensure the building remains compliant, secure, and safe
- Conduct and record regular inspections and safety checks
- Coordinate tenancy inspections and permits to work
- Respond to emergency situations outside of standard hours where required
About You
We are looking for a dynamic and commercially minded leader with proven experience in residential property management and a strong track record of delivering operational and financial performance. You will be confident managing a complex asset, leading teams, and engaging with a wide range of stakeholders with ideally the following skillset/experience:
- Previous experience in residential or Build-to-Rent property management
- Strong people management and leadership experience
- Excellent customer service and communication skills
- Knowledge of residential property maintenance and compliance
- Understanding of landlord & tenant legislation and health & safety requirements
- Experience managing budgets, contractors, and operational performance
- A hands-on, solutions-focused approach with strong organisational skills
- A passion for creating exceptional resident experiences and thriving communities
What We Offer
- Competitive salary of up to £50k subject to experience
- Annual discretionary bonus
- Employer matched pension scheme
- Life Insurance x3
- Private medical insurance
- Generous annual leave entitlement, with the option to buy more
- EV scheme
- Cycle to Work scheme
- Retail, leisure and lifestyle discounts
- Employee wellbeing support
Why Colby River?
Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle. Joining us means being part of a business with clear direction and strong governance where your contribution, whether operational or strategic, plays a vital role in our continued growth.
General Manager in Manchester employer: Colby River
Colby River is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a range of benefits including an annual discretionary bonus, private medical insurance, and generous leave entitlements. Our vibrant work culture fosters teamwork and innovation, allowing you to make a meaningful impact in the thriving Manchester real estate market while enhancing resident experiences at our top-rated Botanica development.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for property management shine through. Share your experiences and how you’ve made a difference in previous roles. Remember, they’re not just hiring a resume; they want someone who fits their team culture.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you’ve had to lead a team or handle a tough resident situation. Practise your responses so you can demonstrate your leadership skills and customer service expertise confidently.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you’re genuinely interested in joining Colby River. Plus, it’s a great way to ensure your application gets into the right hands quickly!
We think you need these skills to ace General Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your experience in residential property management and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about creating exceptional resident experiences and how you can contribute to our community at Botanica. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage budgets, lead teams, and enhance customer service. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Colby River
✨Know Your Stuff
Before the interview, dive deep into Colby River's operations and values. Familiarise yourself with their approach to property management, especially in the Build-to-Rent sector. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a General Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on training, motivation, and performance improvement. Be ready to discuss specific challenges you faced and how you overcame them.
✨Customer Service is Key
Colby River places a strong emphasis on resident experience. Think of instances where you've gone above and beyond for customers or residents. Highlight your strategies for building community engagement and how you handle feedback to improve service.
✨Budget Savvy
Since budget control is a significant part of the role, be prepared to discuss your experience managing operational budgets. Bring examples of how you've optimised costs or generated additional revenue in previous roles, showcasing your financial acumen.
