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- Tasks: Support a vibrant community by delivering top-notch customer service and managing daily operations.
- Company: Join Colby River, a leading operator of residential developments in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and a range of health benefits.
- Why this job: Make a real impact in a dynamic environment while building meaningful relationships.
- Qualifications: Strong organisational skills and a proactive attitude; training provided for desired qualifications.
- Other info: Be part of a passionate team with excellent career growth opportunities.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Step into a Career with Impact at Colby River. Colby River (formerly Dandara Living) is a leading operator of residential developments across the UK. If youâre ready to take your career to the next level, you will bring your expertise to life on transformative projects, surrounded by a team passionate about innovation. Here youâll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field.
About The Role
Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. Youâll be part of the Resident Services Team, supporting the Resident Services Manager and General Manager in managing dayâtoâday operations across our awardâwinning BuildâtoâRent development. From welcoming new residents to ensuring the highest standards of service and presentation, this role places you at the heart of a thriving community where no two days are the same.
Working Pattern
40 hours per week, working 5 days across Monday to Sunday on a rota (to be discussed at interview).
What You Will Do
- Support the Resident Services Manager in running the Resident Services Team
- Provide firstâclass customer service to residents and visitors
- Handle enquiries and support with viewings, moveâins, and checkâouts
- Maintain accurate records for inventories, inspections, and meter readings
- Log and follow up on maintenance issues and contractor access
- Manage keys, parking, and security to ensure the building runs smoothly
- Support resident events and community engagement initiatives
- Keep communal areas and available apartments presented to the highest standards
- Collaborate with marketing to prepare videos and photography when required
- Uphold health, safety, and security standards at all times
What You Will Have
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of onâsite health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable â training can be provided)
What We Will Offer You
Colby River specialises in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and have built our operating platform with this in mind.
Our Benefits Include
- ÂŁ28,000âÂŁ30,000 (discussed at interview)
- 33 days holiday (proârata) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3Ă salary life assurance (option to increase to Ă4)
- Employee Assistance Programme (EAP)
- 24âhour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Senior Resident Services Associate in Glasgow employer: Colby River
Contact Detail:
Colby River Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Resident Services Associate in Glasgow
â¨Tip Number 1
Network like a pro! Reach out to current employees at Colby River on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for customer service shine through. Share stories that highlight your experience in building relationships and creating vibrant communities.
â¨Tip Number 3
Be prepared with questions! Show your interest in the role by asking about team dynamics, resident engagement initiatives, or upcoming projects. It shows you're genuinely invested in being part of the Colby River community.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre keen on joining the Colby River family right from the start.
We think you need these skills to ace Senior Resident Services Associate in Glasgow
Some tips for your application đŤĄ
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to our vibrant community and make a real impact on residents' lives.
Highlight Relevant Experience: Make sure to showcase any previous experience that aligns with the role. Whether it's managing day-to-day operations or supporting resident events, we love to see how your background fits with what we do at Colby River.
Be Detail-Oriented: Attention to detail is key in this role! As you craft your application, pay close attention to spelling and grammar. A polished application reflects your professionalism and organisation skills, which are super important to us.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Colby River!
How to prepare for a job interview at Colby River
â¨Know the Company Inside Out
Before your interview, take some time to research Colby River and its values. Understand their approach to customer service and community engagement. This will not only help you answer questions more effectively but also show your genuine interest in the role.
â¨Showcase Your Customer Service Skills
As a Senior Resident Services Associate, your ability to provide first-class customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your proactive and positive approach.
â¨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing maintenance issues or supporting resident events. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and readiness for the role.
â¨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This reflects your understanding of the importance of presentation in a residential community setting, aligning with the high standards Colby River upholds.