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- Tasks: Deliver top-notch customer service and build community connections in a vibrant residential setting.
- Company: Join Colby River, a leading operator of residential developments in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and health perks.
- Why this job: Make a real impact by enhancing resident experiences and fostering community spirit.
- Qualifications: Strong communication skills and a proactive attitude; training provided for desired qualifications.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 28184 - 28184 £ per year.
Step into a Career with Impact at Colby River. If you’re ready to take your career to the next level, Colby River (formerly Dandara Living) offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.
About The Role
Based at Granary Quay, this role is ideal for someone passionate about customer service and building meaningful relationships in a vibrant residential community. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes and reporting in to a Senior Resident Services Associate.
Working Pattern
40 hours per week working 5 days across Monday to Sunday on a rota from 7:30am to 7:30pm (rota to be discussed at interview).
What You Will Do
- Deliver first‑class customer service to residents and guests
- Act as a primary point of contact for all resident enquiries
- Proactively gather and respond to resident feedback
- Manage incoming and outgoing post and parcels
- Coordinate bookings and upkeep of resident amenity spaces
- Handle noise complaints, escalating where appropriate
- Foster a strong community through events, communication, and engagement initiatives
- Support resident communications via social media and resident portals
- Assist with open days and resident events
- Coordinate resident services (both in‑house and via third parties)
- Support customer surveys and contribute to continuous improvement initiatives
- Conduct viewings for prospective residents
- Qualify and respond to leasing enquiries
- Ensure applicants complete all required documentation (Right to Rent, KYC, etc.)
- Manage move‑in processes including inventories, meter readings, and key handovers
- Handle key management and replacements
- Maintain accurate parking records
- Coordinate tenancy inspections (mid‑term and end‑of‑tenancy)
- Update inventories and resolve any issues raised
- Assist with rent and parking charge collection (credit control support)
- Logging maintenance issues
- Ensuring all enquiries and repair issues are dealt with in line with agreed service levels
- Ensure maintenance issues are prioritised and closed promptly with the FM team
- Carry out security walks and building inspection walkarounds as and when required
- Ensure the security of the building is always maintained
- Health and Safety compliance – including regular system testing and gym checks
- Ensure the building is a safe environment in which to live and work and that company procedures manage it
- Record contractor visits and complete on‑site reports to include daily activity logs
- Keep a register of works carried out and issue permits to work
- Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well‑kept
What You Will Have
- Proficiency in Microsoft Word, Excel, Outlook, and booking systems
- Strong understanding of on‑site health and safety requirements
- Excellent organisation, attention to detail, and communication skills
- A proactive, positive, and professional approach
- ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
What We Will Offer You
Colby River is one of the UK’s leading operators of residential developments. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.
Our Benefits Include
- Salary – £28,184
- 33 days holiday (pro‑rated) + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24‑hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
- Discounts platform with hundreds of retailers, restaurants, and gyms
Important Note
No agency applications will be considered for this role. Any CVs received will be treated as a free gift.
Resident Services Associate in Glasgow employer: Colby River
Contact Detail:
Colby River Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, dive into Colby River's values and projects. This will help you connect your experience with their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Since this role is all about building relationships, think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your organisational skills! Bring up any experiences where you’ve managed multiple tasks or events. This will highlight your ability to juggle responsibilities, which is key for a Resident Services Associate.
✨Tip Number 4
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or community initiatives at Colby River. This shows you’re engaged and eager to contribute to their vibrant residential community.
We think you need these skills to ace Resident Services Associate in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can bring that passion to our vibrant community at Colby River!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Resident Services Associate role. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of who you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Colby River.
How to prepare for a job interview at Colby River
✨Know Your Customer Service Inside Out
Since the role is all about delivering first-class customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. Be ready to discuss how you would handle specific scenarios, like noise complaints or resident feedback.
✨Familiarise Yourself with the Role
Take the time to understand the responsibilities listed in the job description. Be prepared to talk about how your skills align with tasks like managing move-in processes or coordinating resident events. Showing that you’ve done your homework will impress the interviewers.
✨Show Your Community Spirit
This position is all about fostering a strong community. Think of ways you can contribute to building relationships among residents. Share any ideas you have for community events or engagement initiatives during the interview to demonstrate your passion for creating a vibrant living environment.
✨Be Ready for Practical Questions
Expect some practical questions related to health and safety compliance or handling maintenance issues. Brush up on relevant regulations and think through how you would prioritise tasks in a busy environment. This will show that you’re proactive and ready to tackle the challenges of the role.