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- Tasks: Lead a dynamic team and ensure top-notch property management at Forbes Place.
- Company: Join Colby River, a leading operator in residential developments across the UK.
- Benefits: Enjoy 34 days holiday, a bonus scheme, and a matched pension plan.
- Other info: Opportunity for career growth in a supportive and engaging environment.
- Why this job: Make a real impact by enhancing resident experiences and driving property performance.
- Qualifications: Experience in property management and strong leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
Colby River Property Management are seeking a General Manager to oversee the day-to-day running of their community at Forbes Place in Aberdeen. This development of 292 build to rent apartments and townhouses brings a combination of private and corporate lets to the management portfolio. We are looking for a manager who excels in team management and leadership, customer service, budget control and overall property management to retain the high standards of occupancy and value at this top-rated development. This is a role which will allow someone to set the standard for how the general management and service offering is delivered at Forbes Place. This role will involve a small amount of travel for training and business meetings and may also require attendance at and providing support to other sites nearby.
What You Will Do
- Site & Team Management
- Lead and develop onsite team (performance, training, engagement)
- Ensure operational efficiency and adherence to processes
- Drive a high-performance, service-led culture
- Resident Experience
- Lead resident engagement strategy (events, community building)
- Manage feedback loops and continuous improvement
- Lettings & Revenue
- Maximise occupancy and rental growth
- Oversee marketing, leasing performance, and renewals
- Ensure high presentation standards across units and communal areas
- Property & Facilities Management
- Oversee maintenance, compliance, and H&S
- Manage contractors and service partners
- Ensure building operations run smoothly and safely
- Manage OPEX budget and drive NOI
- Contribute to asset business planning and reporting
- Identify ancillary income opportunities
- Compliance & Risk
- Ensure full regulatory compliance (H&S, COSHH, housing legislation)
- Handle insurance claims, litigation, and risk mitigation
- Oversee inspections and safety procedures
What You Will Have
- Strong residential / BTR / property management experience
- Proven team leadership and line management
- Experience managing budgets and asset performance
- Good understanding of H&S, compliance, and housing legislation
- Commercial mindset with ability to drive income and control costs
- Strong customer service and stakeholder management skills
In a nutshell we’d love you to apply if you are a commercially aware, operationally hands-on BTR General Manager who can:
- Lead teams and elevate service standards
- Drive both occupancy and financial performance
What We Will Offer You
Colby River is one of the UK’s leading operators of residential developments in the UK. We specialise in providing thoughtfully designed homes in friendly and professionally managed communities, all across the UK. With more than a decade of experience in managing rental homes, we understand what really matters and built our operating platform with this in mind.
Our Benefits Include
- Discretionary Bonus Scheme
- 34 days holiday + the option to buy 5 more
- Up to 5% matched pension scheme
- 3x salary life assurance (option to increase to x4)
- Employee Assistance Programme (EAP)
- 24-hour Digital Doctor access
- Health Assured Wisdom App
- Competitive parental leave
General Manager employer: Colby River
Contact Detail:
Colby River Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! Attend industry events, workshops, or local meet-ups related to property management. This is a great way to meet potential employers face-to-face and showcase your leadership skills and passion for customer service.
✨Tip Number 3
Be proactive! If you see a company you admire, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A well-timed email can make all the difference!
✨Tip Number 4
Prepare for interviews by researching the company and its community initiatives. Be ready to discuss how you can elevate their service standards and drive occupancy. Tailor your answers to reflect their values and goals!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in property management, team leadership, and customer service. We want to see how your skills align with what we're looking for at Forbes Place!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven occupancy and financial performance in previous positions.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've developed teams and created a high-performance culture in your past roles. We love to see strong leaders!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Colby River
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Colby River Property Management and their operations at Forbes Place. Familiarise yourself with their values, the community they manage, and any recent news or developments. This will show your genuine interest and help you tailor your responses.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement, training, and engagement. Be ready to discuss specific strategies you've implemented to drive a high-performance culture.
✨Demonstrate Customer Service Excellence
Customer service is key in property management. Think of instances where you've gone above and beyond for residents or clients. Highlight your approach to resident engagement and how you've built community relationships, as this aligns perfectly with their expectations for the role.
✨Budget Savvy
Since budget control is crucial, be prepared to discuss your experience managing budgets and driving financial performance. Bring examples of how you've maximised occupancy and rental growth while keeping costs under control. This will demonstrate your commercial mindset and ability to contribute to the company's bottom line.